HVAC Service Manager

One Hour Heating & Air Conditioning Corporate Store•Naples, FL

17d

About The Position

The Service Manager ensures customer needs are met while implementing company policies and procedures. The role manages, guides, and sets profit-margin and service expectations for service supervisors and field staff, while ensuring HVAC services and products are delivered safely and efficiently. The manager oversees department operations, spending, safety, compliance, staffing, training, and customer service. The position offers competitive pay, a service van, and dispatching primarily from home; the franchise location is independently owned and operated.

Requirements

High school diploma or GED.
EPA and NATE certifications required.
At least 6 years of verifiable managerial, technical, and sales experience in HVAC or a related field.
Knowledge of residential and light commercial heating, air conditioning, and ventilation equipment and its operational fundamentals.
Knowledge of residential and light commercial HVAC layout, installation, and service requirements.
Comprehensive knowledge of current HVAC products.
Consistent record of meeting or exceeding annual revenue goals.
Ability to understand how economic, financial, and market conditions affect the business.
Excellent negotiation, communication, and presentation skills.
Knowledge of local codes and permitting requirements.
Computer proficiency, including Microsoft Word and Excel.
Large-group office management experience.
Availability for local travel and extended hours, including day and/or evening shifts.
Valid driver’s license and clean driving record.

Nice To Haves

Associate degree in a related field.

Responsibilities

Develop and implement operational best practices and process improvements to achieve budgeted gross margins.
Oversee Service Department spending, including labor, inventory, and fleet.
Manage facilities, service training, inspections, maintenance, and repairs to protect company assets.
Oversee safety compliance, including employee training, safety tracking, and compliance assessments.
Ensure incident investigations are completed and corrective actions are implemented when needed.
Ensure the Service Department follows OSHA standards and maintains safety-conscious practices.
Coordinate completion of Health, Safety, and Environmental program requirements and ensure necessary resources are available.
Maintain compliance with licensing, permitting, and code requirements.
Manage and develop service supervisors, including recruiting, hiring, termination, discipline, scheduling, prioritization, meetings, performance evaluations, and work assignments.
Evaluate workloads and personnel schedules to improve efficiency, profitability, and customer satisfaction.
Train field personnel on systems, tools, and procedures using in-house training, ride-alongs, Success Academy, webinars, and online programs.
Coach and provide feedback and ongoing technical and communication training to subordinates to improve performance and gross margin.
Review service paperwork and ensure field personnel follow reporting and documentation standards.
Conduct job-site surveys (STOPs), field ride-alongs, and work evaluations.
Assist dispatch in selecting appropriate technicians for service calls and ensure dispatch, arrival, and completion times are documented accurately.
Participate in company-sponsored training classes.
Resolve customer conflicts through clear communication and prompt attention to concerns, questions, or problems.
Communicate weekly with HR about Service Department hiring and manpower planning.
Maintain a professional image by wearing approved company apparel, following safety procedures, and adhering to company performance standards and code of ethics.
Maintain a courteous demeanor with customers and associates.
Keep the company vehicle clean and organized inside and out.