HVAC Service Manager
About The Position
As the HVAC Service Manager, you will lead a high-performing team committed to delivering exceptional HVAC service and customer experiences. You will drive operational excellence, ensure customer satisfaction, and foster the growth and development of service technicians and support staff. You will oversee daily service operations, optimize team performance, maintain safety and quality standards, and build strong customer relationships. This leadership role supports the company’s reputation for excellence and its commitment to providing superior HVAC solutions throughout the communities it serves. The role includes leading and developing technicians, overseeing service schedules and quality, resolving escalated customer concerns, managing the service department budget, improving processes, implementing HVAC technologies and best practices, and ensuring compliance and accurate documentation. The company describes itself as a leading HVAC provider of innovative, customer-focused solutions serving the Dallas–Fort Worth area. It emphasizes integrity, professionalism, a collaborative and supportive environment, continuous improvement, and a family-oriented culture.
Requirements
- High school diploma or GED.
- At least 5 years of experience in HVAC services, including at least 2 years in a supervisory role.
- Knowledge of HVAC systems, safety standards, and troubleshooting techniques.
- Exceptional leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Technical training in HVAC.
Responsibilities
- Supervise, mentor, and inspire HVAC technicians to achieve service excellence.
- Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
- Oversee recruitment, onboarding, and ongoing professional development of team members.
- Coordinate and manage daily service schedules to optimize technician productivity.
- Ensure timely completion of service calls and maintain high-quality standards.
- Monitor and enforce safety protocols to promote a secure working environment.
- Act as the primary contact for escalated customer inquiries and ensure resolution and satisfaction.
- Maintain client relationships by addressing feedback and enhancing service offerings.
- Develop and manage the service department budget, focusing on cost control and profitability.
- Track expenses and revenue to ensure the department meets financial goals.
- Evaluate service processes and identify opportunities to improve efficiency and quality.
- Implement advanced HVAC technologies and industry best practices.
- Ensure adherence to industry standards and regulatory requirements.
- Maintain accurate service records and reports for internal and external use.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Professional development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
