HVAC Service Manager
About The Position
Heritage Home Service is hiring a Residential HVAC Service Manager in Boxborough, Massachusetts. The role leads the residential HVAC service department and its day-to-day field operations in a fast-paced, growth-oriented environment. The manager supervises and mentors technicians, supports service work, coordinates scheduling and dispatch, and works to improve team performance, efficiency, safety, and customer satisfaction. The position balances field support with administrative responsibilities and contributes to recruiting, onboarding, and training. Heritage Home Service has provided residential plumbing, heating, cooling, electrical, and water filtration services in the Boston Metro West area since 1990.
Requirements
- Proven experience in team leadership or service management within HVAC or a related industry.
- Deep understanding of residential HVAC systems and service processes.
- Strong leadership, organizational, and communication skills.
- Ability to manage operational details, scheduling, and team coordination.
- Ability to balance field support with administrative duties.
- Track record of leading teams toward measurable growth and performance.
- Valid driver’s license and clean driving record.
Responsibilities
- Oversee and lead the residential HVAC service department and manage day-to-day field operations.
- Supervise and mentor HVAC technicians to maintain performance, safety, and customer satisfaction.
- Promote team accountability and a culture of continuous improvement.
- Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
- Provide direction and support for troubleshooting, installations, and repairs.
- Monitor department KPIs and service metrics and implement process improvements as needed.
- Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
- Ensure compliance with safety standards, regulations, and company protocols.
- Address escalated customer concerns and ensure service excellence.
- Participate in recruiting, onboarding, and training to build a strong team.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Company-paid life and long-term disability insurance.
- Optional short-term disability and voluntary life insurance.
- Generous paid time off and holiday schedule.
- Fully stocked company vehicles and tool stipend.
- Continuous training opportunities.
- Competitive, performance-based pay.
- Clear career advancement and cross-training opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
