HVAC Service Manager
About The Position
Steve Basso Plumbing, Heating & A/C is looking for a full-time HVAC Service Manager in Stratford, CT to lead our HVAC and plumbing operations, mentor talented professionals, and drive results at our brand new shop. This is a full-time, in-office leadership position based in Stratford, CT. The schedule is Monday through Friday from 7:00 a.m. to 5:00 p.m., requiring a consistent on-site presence to support daily operations and team leadership. As our HVAC Service Manager, you'll spend your days leading a team of HVAC technicians, plumbing technicians, customer service representatives, and dispatchers while ensuring the department operates smoothly and efficiently. You'll coordinate scheduling and dispatch operations, oversee budgets, monitor inventory levels, and manage vehicle maintenance programs to keep everything running effectively. You'll serve as the primary point of contact for customer concerns, providing solutions that strengthen customer satisfaction and trust. Throughout the day, you'll offer technical guidance, assist with advanced troubleshooting, keep your team informed on evolving industry technologies and code requirements, identify growth opportunities, generate sales leads, support estimates, and ensure compliance with OSHA safety standards and environmental regulations. Most importantly, you'll create a productive, positive workplace culture that helps both employees and the business succeed.
Requirements
- 8+ years of HVAC experience
- Current CT HVAC License
- Solid understanding of HVAC systems, repair, and maintenance
- Strong leadership and communication skills
- Ability to recruit, motivate, and mentor diverse teams
- Strong organizational and time management skills
- Skills in budgeting, sales, and performance metrics
- Ability to resolve conflicts and foster a positive work environment
- Valid driver's license and clean driving record
Nice To Haves
- Residence within 25 miles of the 06615 ZIP code
Responsibilities
- Lead a team of HVAC technicians, plumbing technicians, customer service representatives, and dispatchers.
- Ensure the department operates smoothly and efficiently.
- Coordinate scheduling and dispatch operations.
- Oversee budgets.
- Monitor inventory levels.
- Manage vehicle maintenance programs.
- Serve as the primary point of contact for customer concerns, providing solutions.
- Offer technical guidance and assist with advanced troubleshooting.
- Keep the team informed on evolving industry technologies and code requirements.
- Identify growth opportunities.
- Generate sales leads.
- Support estimates.
- Ensure compliance with OSHA safety standards and environmental regulations.
- Create a productive, positive workplace culture.
Benefits
- 100% company-paid health insurance
- 401(k) with a 3.5% company match
- Paid holidays
- Vacation time
- Education reimbursement
- Access to a personal financial consultant after 12 months of employment
- Brand New Shop and location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
