HVAC Service Manager

ARS-Rescue Rooter • Cleveland, OH

19d • $90,000 - $110,000

About The Position

American Residential Services (ARS) is seeking an experienced HVAC Service Manager to lead and develop its residential HVAC service department. The manager oversees HVAC technicians and daily service operations, ensuring high-quality heating and air conditioning service, customer satisfaction, and operational efficiency. The role includes managing schedules, staffing, training, performance, budgets, revenue, and department profitability, as well as ensuring compliance with applicable HVAC codes, safety standards, and company procedures.

Requirements

• Three years of HVAC service management experience.
• Six to eight years of experience in HVAC service; related experience, advanced training, or an equivalent combination of education and experience may be substituted.
• Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance.
• High school diploma or GED.
• Valid driver's license with a good driving record.
• Strong leadership, communication, computer, and analytical skills.
• Ability to manage people, operations, and budgets effectively.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
• Evaluate workload and schedule service work to use manpower effectively, maximize profits, and keep labor expenses within budget.
• Ensure HVAC service quality, customer satisfaction, and operational efficiency.
• Achieve monthly budgeted revenue and manage budgeted or managed KPIs by call type.
• Oversee daily operations of residential HVAC service calls and repairs.
• Monitor labor costs, materials, equipment, and expenses to maintain department profitability.
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards.
• Track technician productivity, tools, vehicles, and equipment.
• Provide hands-on training and development for HVAC service technicians, and assess training needs.
• Lead regular and weekly technician meetings and monitor key performance indicators.
• Ensure materials and equipment are ordered and dispensed for scheduled jobs, schedule parts repairs to minimize downtime, and manage material expenses within budget.
• Review payroll records to ensure technicians are paid properly and records comply with requirements.
• Assist dispatching operations with selecting appropriate technicians for service types.
• Monitor preventive maintenance of vehicles.
• Oversee facility and equipment maintenance and ensure company assets are protected and controlled.
• Observe company safety rules and regulations and follow the Senior Care, Ethics, and Quality Assurance Process.
• Oversee the Tech Turnover Process.
• Perform other duties as assigned.

Benefits

• Insurance access after 31 days of employment.
• Low-cost medical insurance starting at approximately $5 per week.
• Dental and vision insurance options.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• 401(k) with company match.
• Paid time off and holiday pay.
• Company-paid life insurance.
• Take-home company vehicle, gas card, and maintenance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED