HVAC Service Manager

Abacus Plumbing, Air Conditioning and Electrical • Houston, TX

23h

About The Position

Abacus is seeking an HVAC Service Manager to manage daily field operations and support employee development, training, and retention. The manager will coordinate vendor meetings and ensure technicians deliver outstanding customer service. This role focuses on developing a high-performing HVAC department, improving sales through technician coaching and training, maintaining operational excellence, and addressing escalated customer concerns.

Requirements

• High school diploma or equivalent.
• At least 5 years of HVAC experience.
• Experience implementing training programs and developing teams.
• Strong knowledge of troubleshooting HVAC systems in the field and over the phone.
• Knowledge of high-end communicating systems.
• Proficiency in Microsoft Suite, including Excel, PowerPoint, and Word.
• Heavy residential HVAC experience.
• Excellent leadership skills and a team-oriented approach to improving productivity.
• Understanding of general HVAC design and HVAC material costs.
• Ability to prioritize, set goals, manage multiple tasks, and meet deadlines.
• Positive energy and enthusiasm to drive sales and company growth.

Nice To Haves

• Bachelor's degree preferred.
• Lennox-specific knowledge preferred.

Responsibilities

• Develop a culture of performance excellence that encourages employee growth.
• Drive HVAC department sales through training and development of field technicians.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Coach service technicians to increase average ticket, closing rate, and monthly truck revenue.
• Provide ongoing product and sales training.
• Promote lead generation.
• Monitor and control callbacks and warranties.
• Handle escalated customer concerns while ensuring customer satisfaction.

Benefits

• Six-figure salary plus bonus.
• Company vehicle, gas card, and toll tag.
• PTO plan.
• Health, vision, and dental plans for employees and their families.
• 401(k) retirement plan with company match up to 30%.
• Life insurance and short-term and long-term disability coverage.
• FSA, EAP, legal services, and identity theft program options.
• Continuous training for professional development.
• Dynamic, collaborative, and fun work environment.
• Coached and supported career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED