HVAC Service Manager

Leap Service Partners LLC • Bradley, WV

14d • $75,000 - $105,000

About The Position

Appalachian Heating is seeking an energetic, results-driven HVAC Service Manager to lead its residential and light commercial HVAC service field team, elevate operational standards, and support long-term business growth. The manager will mentor, develop, and hold technicians accountable while fostering technical excellence, customer retention, and achievement of department revenue goals. The role includes field ride-alongs, real-time coaching, and weekly training sessions.

Requirements

• At least 5 years of hands-on HVAC trade experience.
• At least 2 years of supervisory, team lead, or management experience in the trades.
• High school diploma or GED.
• Valid driver’s license and a clean, insurable driving record.
• Proficiency with mobile devices, cloud applications such as Google Workspace and MS Office, and CRM/dispatch software.
• Legally authorized to work in the United States without sponsorship.
• Willingness to undergo standard background checks and drug screenings in accordance with local laws.
• Ability to lift, pull, and carry up to 100 pounds.
• Ability to climb ladders and access attics, basements, crawlspaces, and roofs.
• Comfort working in varying outdoor and indoor temperatures.
• Field travel up to 75% across local service territories.

Nice To Haves

• Trade school, college, or military training.
• EPA Universal Certification, NATE certification, or state HVAC Master/Journeyman licensing.
• ServiceTitan experience, particularly hands-on experience optimizing and configuring the platform.

Responsibilities

• Lead regular one-on-one meetings, technical training, and morning team meetings; conduct field ride-alongs to mentor technicians.
• Partner with dispatch to optimize technician routing based on skill level, efficiency, and job requirements.
• Inspect field repairs and installations for compliance with safety regulations, local codes, and company standards.
• Resolve escalated customer concerns and oversee warranty work, follow-ups, and on-site visits to support 5-star customer reviews.
• Monitor departmental KPIs, service budgets, labor margins, and revenue targets.
• Manage workflows in ServiceTitan, including price book updates, estimate tracking, and invoicing.
• Coordinate with vendors and distributors on part procurement, warranty claims, and vehicle stock management.

Benefits

• Base salary of $75,000–$105,000 plus performance incentives and a bonus structure.
• Take-home company vehicle, gas card, phone, tablet, laptop, and tool allowance.
• Medical, dental, and vision insurance options.
• 401(k) with fully vested company match.
• HSA and FSA options.
• Generous paid time off and paid holidays.
• Ongoing leadership coaching, technical training, and executive mentorship.
• Life and disability insurance.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED