HVAC Service Manager

QuesTec•Chesterfield, MO

37d•Onsite

About The Position

QuesTec St. Louis is seeking an experienced HVAC Service Manager to lead our service operations in Chesterfield, MO. This is an outstanding opportunity to join a growing team where your leadership, technical expertise, and operational oversight will directly impact customer satisfaction, employee success, and business performance. As an HVAC Service Manager, you will lead and develop a team of HVAC Service Technicians while ensuring staffing levels, training needs, productivity goals, and operational objectives are met. You will audit work orders, maintain project scopes, monitor master schedules, and oversee service agreements to ensure work is completed efficiently and accurately. You will collaborate with the sales team, General Manager, and Sales Manager to coordinate purchasing needs, workforce capacity, materials, equipment, and subcontractors. Throughout the day, you will analyze labor costs, monitor billing activity and cash flow, review operating procedures, and identify opportunities for improvement. You will provide logistical and technical support to technicians, maintain employee morale, and help ensure the team has the resources necessary to succeed. You will also address customer concerns, maintain strong client relationships, ensure compliance with mechanical codes and industry standards, and verify that required permits and licensing are secured when needed. Your understanding of HVAC systems and maintenance agreements will help support service recommendations, operational performance, customer satisfaction, and business growth.

Requirements

High school diploma or equivalent
Knowledge of commercial mechanical and electrical systems
Strong analytical skills with the ability to read and interpret diagrams, plans, and technical manuals
Strong written and verbal communication skills
Excellent organizational and time-management skills
Ability to confidently communicate opinions, needs, and problems
Valid Class E driver's license, clean driving record, and ability to safely operate a motor vehicle
Ability to pass a background check and drug screening test

Nice To Haves

HVAC technical background in installation, maintenance, troubleshooting, and repair
Previous management or supervisory experience
Associate degree from an accredited HVAC technical program
HVAC Journeyman License
EPA Certification

Responsibilities

Lead and develop a team of HVAC Service Technicians
Ensure staffing levels, training needs, productivity goals, and operational objectives are met
Audit work orders, maintain project scopes, monitor master schedules, and oversee service agreements
Collaborate with the sales team, General Manager, and Sales Manager to coordinate purchasing needs, workforce capacity, materials, equipment, and subcontractors
Analyze labor costs, monitor billing activity and cash flow, review operating procedures, and identify opportunities for improvement
Provide logistical and technical support to technicians
Maintain employee morale
Ensure the team has the resources necessary to succeed
Address customer concerns
Maintain strong client relationships
Ensure compliance with mechanical codes and industry standards
Verify that required permits and licensing are secured when needed
Support service recommendations, operational performance, customer satisfaction, and business growth