HVAC Service Manager

Thrasher Electric•Jonesboro, GA

71d•Onsite

About The Position

At TE Certified, we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people. We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. If you're passionate, skilled, and ready to grow—we want you on our team. This position requires someone with the knowledge and skill to successfully run and improve a service department. Ideal candidates should: Have significant residential HVAC service experience, excellent troubleshooting and training abilities, and a good understanding of the residential HVAC service, sales, and install process. Be able to run a service department and handle management-level responsibilities, including recruiting, training, coaching, and instructing HVAC service technicians. Be comfortable fielding technical phone calls, as well as handling difficult situations and demanding customers. Be confident riding along and training new technicians. Be able and willing to teach technicians how to repair and service HVAC systems, as well as train on customer service and sales. Be comfortable and confident operating a first-class HVAC service department within an established business. This position is well suited for a senior technician or manager with strong technical abilities and good management skills who lives in or near the Jonesboro area.

Requirements

Excellent knowledge of HVAC service and excellent troubleshooting skills.
Significant experience in RESIDENTIAL HVAC SERVICE.
Live within 25 miles of Jonesboro, GA.
Drug-free with a clean background and driving record.
Be flexible, growth orientated and work well with others.
Be excited and passionate about HVAC.
Be willing to work Saturdays and off-hours as needed.
Be willing to train and hire new team members.
Have a prepared resume.

Nice To Haves

Management experience is not required but is strongly preferred.

Responsibilities

Run a service department and handle management-level responsibilities, including recruiting, training, coaching, and instructing HVAC service technicians.
Field technical phone calls.
Handle difficult situations and demanding customers.
Ride along and train new technicians.
Teach technicians how to repair and service HVAC systems.
Train technicians on customer service and sales.
Operate a first-class HVAC service department within an established business.
Multi-task and transition between field and office responsibilities.
Attend training and classes.