HVAC Service Manager

Apex Service Partners • Boxborough, MA

3d

About The Position

Papalia Home Services is hiring a Residential HVAC Service Manager in Boxborough, Massachusetts, to lead its residential HVAC service department. The position oversees day-to-day field operations and a team of HVAC technicians, balancing field support with administrative responsibilities in a fast-paced, growth-oriented environment. The manager supports troubleshooting, installations, and repairs; coordinates schedules, dispatch, and job priorities; monitors service metrics; and works with internal teams and vendors to improve service delivery. The role also involves maintaining safety and service standards, resolving escalated customer concerns, and helping recruit, onboard, and train technicians. Papalia Home Services provides plumbing, heating, cooling, electrical, and water filtration services in the Boston Metro West area.

Requirements

• Proven experience in team leadership or service management within HVAC or a related industry.
• Deep understanding of residential HVAC systems and service processes.
• Strong leadership, organizational, and communication skills.
• Ability to manage operational details, scheduling, and team coordination.
• Comfort balancing field support with administrative duties.
• Track record of leading teams toward measurable growth and performance.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee and lead the residential HVAC service department and manage daily field operations.
• Supervise and mentor HVAC technicians to maintain performance, safety, and customer satisfaction.
• Promote team accountability and continuous improvement.
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
• Provide direction and support for troubleshooting, installations, and repairs.
• Monitor department KPIs and service metrics and implement process improvements as needed.
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
• Ensure compliance with safety standards, regulations, and company protocols.
• Address escalated customer concerns and ensure service excellence.
• Participate in recruiting, onboarding, and training to build a strong team.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Company-paid life and long-term disability insurance.
• Optional short-term disability and voluntary life insurance.
• Generous paid time off and holiday schedule.
• Fully stocked company vehicles and tool stipend.
• Continuous training opportunities.
• Competitive, performance-based pay.
• Clear career advancement and cross-training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed