HVAC Service Manager
About The Position
Elevate Home Services is seeking a results-driven HVAC Service Manager to lead and develop its service team and deliver excellent customer service. The manager will lead from the field, help technicians reach their potential, and may take on broader leadership responsibilities as the company grows, with potential advancement to an Operations Manager role. The position oversees daily service department operations, including scheduling, dispatching, and workflow; provides training, coaching, and technical support; monitors team performance and KPIs; supports complex troubleshooting; ensures safety and regulatory compliance; and resolves escalated customer concerns. The role offers a salary of $70,000–$100,000 plus performance-based bonus incentives. No overnight or Sunday service calls are required.
Requirements
- At least 5 years of residential HVAC service experience, including 2 years in a supervisory or management role.
- Proven leadership skills and a record of coaching and developing technicians.
- Strong technical knowledge of HVAC systems, diagnostics, and repairs.
- Experience with call-by-call coaching and a strong background in Nexstar systems and best practices.
- Familiarity with ServiceTitan and service department performance metrics.
- Strong communication, organization, and customer service skills.
- A valid driver’s license and clean driving record.
- Ability to solve problems and remain professional under pressure.
Responsibilities
- Lead, develop, and manage a team of HVAC service technicians to support strong performance and customer satisfaction.
- Provide ongoing training, coaching, and technical support, including call-by-call coaching.
- Oversee daily service department operations, including scheduling, dispatching, and workflow.
- Monitor department KPIs, including job completion, average ticket, and customer satisfaction.
- Assist with complex troubleshooting and support accurate diagnoses and effective solutions.
- Ensure team members follow safety protocols and applicable regulations and codes.
- Resolve escalated customer concerns professionally.
- Work with company leadership to set goals, identify opportunities, and support continued growth.
Benefits
- Low-cost health, vision, and dental insurance.
- 401(k).
- Company phone.
- Paid holidays and paid time off.
- A paid day off for your birthday.
- Clear growth pathways, including potential advancement into an Operations Manager role as the company grows.
- Supportive culture focused on employee development.
- 10% friends-and-family discount on services.
- SmartDollar financial coaching.
- Leadership training and life coaching.
- Weldon Long mindset and success training.
- Audiobook library and weekly development sessions.
- Gym membership reimbursement.
- LegalShield access.
- Performance-based bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
