HVAC Service Coordinator

Schagrin Home Comfort Products•Middletown, NJ

8d•Onsite

About The Position

Schagrin Home Comfort Products is a 4th generation family-owned local business specializing in propane delivery and the installation and service of gas appliances including standby generators, gas logs and fireplaces, and other comfort and convenience products. The objective of this role is to provide administrative support for the HVAC North Service department in handling new and existing customers of HVAC service calls and annual maintenance.

Requirements

High school diploma or equivalent
Minimum 2 years of experience with scheduling and dispatching
Minimum 3 years of customer service experience
Excellent phone and communication skills
Strong attention to detail
Intermediate PC experience and knowledge– Microsoft Office suite and Cargas preferred

Responsibilities

Answer all incoming phone calls quickly in a friendly and personable manner
Schedule, route, and dispatch service and maintenance calls in an efficient manner
Process new HVAC accounts
Process payments from customers
Make daily deposits and post batches
Scan documents into paperclip
Schedule HVAC related service calls in an efficient manor to minimize associated company expenses and maximize the customer service experience
Post purchase orders and invoices associated with HVAC service departments
Receive maintenance contracts via customers, techs, and sales depart or when appropriately educating customers on value of a maintenance contract.
Set up maintenance customers in Cargas and maintain associated scheduling calendar.
Proactively contact and schedule HVAC maintenance contract customers at appropriate times of the year to best utilize service technician time.
Maintain APM spreadsheet to track scheduled APMs.
Maintain list of Weil McLain boiler customer (without service contracts) for special annual maintenance scheduling.
Maintain service calendar in Outlook
Load and dispatch all service calls from Service Dispatch Board in Cargas
Create, maintain, and close out HVAC related service work order tickets
Provide backup coverage to the lead HVAC Coordinator in Middletown, as well as main lines when needed.
Represent Schagrin Home Comfort Products in a professional and courteous manner at all times