HVAC Service Coordinator All American

Century Mechanical Holdings•Wolcott, CT

3h•$25 - $28•Onsite

About The Position

The HVAC Service Coordinator is the primary point of contact between customers, field technicians, and management. The role coordinates service operations, supporting customer satisfaction and efficient use of company resources. It is full-time and on-site in Wolcott, Connecticut, with pay of $25–$28 per hour plus benefits. Service Titan experience is required.

Requirements

At least 2 years of experience in HVAC, plumbing, electrical, or a service-based industry.
Experience with Service Titan.
Strong administrative, scheduling, and customer service skills.
Attention to detail and ability to manage multiple priorities.
Professional written and verbal communication skills.
Organized and process-oriented, with strong multitasking and problem-solving abilities.
Customer-first mindset and ability to work across departments.
Comfort with compliance and documentation.
Ability to remain calm and professional in fast-paced situations.

Nice To Haves

Familiarity with permit processes and local municipality requirements.
Knowledge of HVAC systems and terminology.

Responsibilities

Create, review, and close out Service Titan work orders; verify job details, code labor, parts, and warranties accurately, and enter purchase orders or authorization numbers as required.
Apply for and track permits for HVAC installations, replacements, and service jobs; communicate with municipalities about approvals and inspections, and maintain permit records.
Schedule and dispatch technicians based on skills, availability, and location; monitor workloads, track work orders, and maintain service calendars.
Answer customer calls, emails, and portal requests; schedule appointments, provide arrival windows and service updates, and promptly address or escalate customer concerns.
Register warranties for new installations, maintain accurate documentation, and track expiration dates and warranty terms.
Create, renew, and track maintenance agreements; follow up on expiring or lapsed agreements and coordinate maintenance visits.
Assist with timecard verification and approval for assigned technicians; maintain service agreement and preventative maintenance records; generate service performance reports.
Support billing and collections by ensuring documentation is complete and submitted on time.
Provide technicians with job details, directions, and special instructions; assist with parts ordering, job notes, and customer communications.
Coordinate with the warehouse and parts team to ensure required materials are available.
Facilitate communication between the service team and management.