Commercial HVAC Service Coordinator
About The Position
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, developing innovations in climate solutions such as temperature control, air quality and transportation. The Commercial HVAC Service Coordinator works independently with minimal supervision to solve dispatching, scheduling and work-assignment problems, optimizing work for field teams. The role gathers, verifies and processes documentation, relies on moderate to extensive experience and judgment to plan and accomplish tasks, and uses technology to improve communication and service-branch operational efficiency.
Requirements
- High school diploma or GED.
- At least 2 years of customer service experience.
- At least 1 year of experience supporting customers by telephone and email.
Nice To Haves
- Experience in the HVAC industry.
- Experience scheduling field service technicians.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Excellent attention to detail and accuracy.
- Experience with Microsoft Office.
- Experience with Salesforce, SAP, or a similar CRM.
Responsibilities
- Schedule and dispatch technicians’ daily repair work orders, clearly communicating the scope of work and time requirements.
- Prioritize repairs and optimize technician-assigned routes to align with job requirements.
- Partner with the Service Manager and Service Operations Lead to prepare bi-weekly technician schedules.
- Assist with managing and recording non-productive technician time.
- Proactively distribute daily work orders.
- Follow scheduling guidelines and work-order priorities when loading the schedule.
- Assist with general office administration, including answering phones, receiving and distributing mail, and receiving parts.
- Perform other duties as assigned.
Benefits
- Medical, dental and vision coverage.
- Wellness incentives.
- Retirement benefits.
- Paid vacation, sick days, personal leave and holidays.
- Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave and military leave.
- Purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account and Dependent Care Spending Account.
- Tuition assistance.
- The position may be entitled to short-term cash incentives, subject to plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
