HVAC Installer III

Service Experts•Gaithersburg, MD

About The Position

The Installer III applies general knowledge to assist with moderately complex projects and assignments within the Installation family and works under general supervision. The role installs HVAC equipment and accessories in customers’ homes, performs limited diagnostics as needed, starts up and balances systems, and supports customer satisfaction and sales leads. The installer also assists with site supervision, planning, estimating, quality audits, and training other installers as assigned. The position requires compliance with company safety procedures and applicable legislation, along with care of company vehicles, tools, equipment, inventory, and paperwork.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification required.
At least 4 years of experience.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws for the work area.
EPA and safety certifications.
Proficiency in the operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
Advanced ability to install heating, air conditioning, and ventilation equipment and accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Advanced ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot-water systems, steam-boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Perform start-ups on air conditioning and heating systems and other components.
Deliver excellent customer service, maintain high customer satisfaction, promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment required to complete installation work.
Use, maintain, and account for company property, vehicles, and tools; keep the installation vehicle clean and properly stocked; return defective warranty parts and replenish vehicle stock as needed.
Complete paperwork accurately, thoroughly, neatly, and on time, collect customer payment, and complete material requisition forms and related administrative work as applicable.
Represent the company professionally, honestly, and ethically.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures when assigned.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents promptly to the direct supervisor or manager.
Correct substandard acts or conditions within the employee’s control; use and maintain prescribed personal protective equipment; follow safety rules and operate equipment according to company procedures.
Participate in safety initiatives, teams, or committees and provide input on plans to eliminate accident exposure.
Avoid actions that endanger others and comply with applicable legislative requirements.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off, including 24 paid days off in the first year and 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.