HVAC Installer III

Service Experts Heating & Air Conditioning•Houston, TX

About The Position

The HVAC Installer III applies general knowledge to assist with moderately complex installation projects and assignments. The role works under general supervision and under the direction of a Field Supervisor or General Manager. It installs HVAC equipment, accessories, ductwork, and related systems in customers’ homes, performs limited diagnostics as needed, and completes system start-ups. The Installer III also provides customer service, supports sales opportunities, helps with site supervision, planning, estimating, and quality audits, and trains other installers when assigned. The position requires adherence to company installation procedures, manufacturer specifications, and applicable safety requirements. The installer is responsible for equipment, vehicles, tools, vehicle stock, paperwork, and collecting customer payments. Work may take place in varied indoor and outdoor conditions, including attics, basements, crawl spaces, heights, and congested areas. Flexible hours and on-call shifts may be required.

Requirements

High school diploma or GED, with additional training; HVAC technical training certification is required.
At least 4 years of experience.
Valid licensing or certification required by applicable federal, state, provincial, or local regulations for the work area.
EPA and safety certifications required.
Proficiency in the fundamentals and operation of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of a Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Provide excellent customer service, promote products and services, and support customer satisfaction.
Contact the Sales and Service Coordinator with details of replacement-product sales leads generated during customer visits.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools.
Complete paperwork accurately, thoroughly, neatly, and on time, and collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat, follow standard procedures, keep the vehicle properly stocked, return defective warranty parts to the branch, and replenish stock as needed.
Complete material requisition forms and related administrative activities as assigned.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures when assigned.
Report unsafe acts, conditions, hazards, policy or legislative contraventions, injuries, and incidents as required.
Correct substandard acts or conditions within the employee’s area of control and use and maintain prescribed personal protective equipment.
Comply with safety procedures and applicable legislation, operate equipment as prescribed, participate in safety initiatives, and provide input on safety plans.
Avoid actions that could endanger others and refrain from pranks or unsafe behavior.
Perform other similar duties as needed or assigned.