HVAC Installer III

Service Experts Heating & Air Conditioning•Gaithersburg, MD

About The Position

The HVAC Installer III applies general knowledge to assist with moderately complex installation projects and assignments under general supervision. The role installs HVAC equipment and accessories in customers’ homes, performs limited diagnostics as needed, starts up and tests systems, and supports customer satisfaction. The Installer III may also assist with site supervision, planning, estimating, quality audits, and training other installers. The role follows company and safety procedures and represents Service Experts professionally in all customer and business interactions.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification.
At least 4 years of HVAC experience.
Required licensing or certifications under applicable federal, state, provincial, or local laws and regulations for the work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, ventilation equipment, and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and accessories.
Proficiency in ductwork layout and installation requirements.
Advanced mechanical aptitude and ability to operate the tools and equipment needed for installation projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up and balance airflow and align belts and pulleys on systems with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Deliver excellent customer service, maintain customer satisfaction, and promote products and services to customers.
Call the Sales and Service Coordinator with details of replacement-product sales leads generated during customer service visits.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools properly.
Complete paperwork accurately, thoroughly, neatly, and on time, and collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat, follow standard procedures, maintain vehicle stock, return defective warranty parts, and order or replenish stock as needed.
Complete material requisition forms and related administrative activities as needed.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to ensure performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Report unsafe acts, conditions, hazards, injuries, incidents, and policy or legislative violations as required.
Correct substandard acts or conditions within the employee’s area of control and use and maintain required personal protective equipment.
Follow safety rules, operate devices and equipment according to procedures, participate in safety initiatives, and contribute to safety plans.
Perform similar or other duties as needed or assigned.

Benefits

Top pay for top performers, including incentive and bonus opportunities depending on the position.
24 paid days off within the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for employees’ families.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.