HVAC Installer III

Service Experts•Houston, TX

About The Position

The Installer III applies general knowledge to assist with moderately complex projects and assignments within the Installation family and works under general supervision. The role installs HVAC equipment and accessories in customers’ homes, performs limited diagnostics as needed, and supports field supervision with site planning, estimating, and quality audits. The Installer III also provides customer service, promotes products and services, maintains installation vehicles and tools, completes required paperwork, and trains other installers when assigned. The position includes defined health and safety responsibilities, such as reporting hazards and incidents, using prescribed personal protective equipment, following applicable legislation and company procedures, and contributing to safety initiatives. The job description is not intended to be a complete list of responsibilities and may be reviewed or changed in accordance with company needs.

Requirements

High school diploma or GED, with additional training.
At least 4 years of experience; HVAC technical training certification is required.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws and regulations for the work area.
Required EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced ability to install heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license and acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Perform start-ups on air conditioning and heating systems and other components.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and communicate replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools.
Complete paperwork neatly, accurately, thoroughly, and on time, and collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when assigned.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures when assigned.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the employee’s area of control and use and maintain prescribed personal protective equipment.
Follow safety rules and procedures, operate equipment as prescribed, participate in safety initiatives, and avoid actions that may endanger others.
Perform similar or other duties as needed or assigned.