HVAC Installer III

Service Experts•Scarborough, ME

8d•$72,200 - $92,000•Onsite

About The Position

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role communicates with customers, answers questions, resolves problems, and works to ensure customer satisfaction while promoting company products and services. The installer trains other installers, handles more difficult installation situations, and assists the Field Supervisor or General Manager with audits, site supervision, planning, and estimating. Works under the direction of the Field Supervisor or General Manager. The role installs and starts up heating, air conditioning, ventilation, and refrigeration systems and related accessories, including required ductwork. It also involves limited diagnostics as needed, equipment delivery and removal, customer payment collection, documentation, vehicle and tool upkeep, and following company procedures. The position requires technical expertise, customer-service and communication skills, safe operation of tools and equipment, and the physical ability to access HVAC units in varied work environments.

Requirements

High school diploma or GED, additional training, and 4 or more years of experience; HVAC technical training certification is required.
Valid licensing or certification required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced installation skills for heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Provide excellent customer service and maintain high customer satisfaction.
Promote products and services to customers and relay replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installation work.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Complete paperwork accurately, thoroughly, neatly, and on time, and collect customer payments.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities as needed.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to help ensure performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefits, including legal advice, pet insurance, and health advocacy programs.
Career advancement and growth opportunities.