HVAC Installer III

Service Experts Heating & Air Conditioning • Scarborough, ME

7d • Onsite

About The Position

Responsible for completing satisfactory installations of residential and/or light commercial HVAC equipment and accessories. The role includes communicating with customers, answering questions, resolving problems, promoting products and services, and ensuring customer satisfaction. The installer trains other installers, performs more difficult installation work, and assists the Field Supervisor or General Manager with audits, site supervision, planning, and estimating. The position works under the direction of the Field Supervisor or General Manager and is based at 30 Center St, Scarborough, ME 04074.

The role installs heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; fabricates and installs ductwork; performs system start-ups and, as needed, limited diagnostics; and handles equipment delivery and removal. It also involves paperwork, customer payment collection, vehicle and tool upkeep, vehicle stocking, warranty-parts returns, and related administrative tasks.

The position requires advanced installation and mechanical skills, the ability to troubleshoot HVAC electrical, refrigerant, and duct systems, and the ability to work in varied environmental and physical conditions. Applicants must have a high school diploma or GED, additional training, required HVAC technical training certification, at least four years of experience, required licenses or certifications, EPA and safety certifications, and a valid driver’s license with an acceptable driving record. Flexible hours and on-call shifts may be required.

Requirements

• High school diploma or GED, additional training, HVAC technical training certification, and at least four years of experience.
• Valid licenses or certifications required by applicable governmental laws or regulations for the work area.
• EPA and safety certifications.
• Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
• Advanced ability to install heating, air conditioning, and ventilation equipment and related accessories.
• Proficiency in ductwork and duct-fitting layout and installation requirements.
• Advanced mechanical aptitude and ability to operate necessary tools and equipment.
• Ability to operate tools and equipment needed for installation projects.
• Advanced ability to read wiring diagrams and troubleshoot HVAC electrical, refrigerant, and duct-system problems.
• Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
• Advanced ability to install electronic air cleaners, refrigeration systems, hot-water systems, steam-boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate building heat gain and heat loss using approved methods.
• Effective communication skills to resolve customer issues, complaints, and concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand and walk; climb ladders and attic stairs; and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

• Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
• Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install ducts and duct fittings as required.
• Start up air conditioning and heating systems and other components.
• Provide excellent customer service, answer questions, resolve problems, and maintain high customer satisfaction.
• Promote products and services to customers and notify the Sales and Service Coordinator of replacement-product sales leads generated during service visits.
• Deliver and remove equipment required to complete installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete paperwork accurately, neatly, thoroughly, and on time, and collect customer payments.
• Represent the company professionally, honestly, and ethically in business matters.
• Keep the installation vehicle clean and neat, maintain appropriate vehicle stock, return defective warranty parts to the branch, and order or replenish stock as needed.
• Complete material requisition forms and related administrative activities as assigned.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures as assigned.
• Perform similar or other duties as needed or assigned.

Benefits

• Incentive and bonus opportunities, depending on the position.
• 24 paid days off during the first year, including vacation, personal holidays, and national holidays.
• 29 paid days off after the second year.
• Career advancement and growth opportunities.
• Company-sponsored medical, dental, and vision insurance.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental programs including legal advice, pet insurance, and health advocacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED