HVAC Install Manager

Blue Cardinal Home Services, LLC•Thatcher, AZ

5d•Hybrid

About The Position

Advanced Air is looking for an HVAC Install Manager who wants to own a department, not just supervise one. This is a P&L-level leadership role. You'll run the residential HVAC Installation department end to end — the crews, the board, the margin, and the standard of workmanship that leaves our name on every home in the Gila Valley. You'll be measured on gross margin, quality control, and how well your people perform and grow under you, and you'll be given the authority and support to actually move those numbers. If you've led install crews, know your way around job costing and a P&L, and take real pride in a system that passes inspection the first time and a customer who calls us back by name — this is your seat.

Requirements

High school diploma or GED required
Bachelor's degree or equivalent work experience
Minimum 3 years of experience as a supervisor or manager within a service industry operation, with a proven, consistent track record of meeting and exceeding revenue objectives
Experience analyzing cost and forecast data to align with business objectives, including job costing and operational profit and loss
Working knowledge of laws governing business and employment in the local area
Strong analytical skills and attention to detail
Comfortable using a tablet, smartphone, and GPS or map navigation
Neat, clean, professional appearance with excellent interpersonal communication skills, a drive to exceed client expectations, and the ability to thrive in a team environment
Insurable driving record and clear criminal background as required by state law for home service companies and by company insurance carriers
Must be able to pass a background check and drug screen

Responsibilities

Exceed budgeted monthly gross margin dollars in Residential HVAC Installation
Exceed budgeted monthly quality control KPIs
Set clear expectations and accountability with your team to drive efficiency, eliminate go-backs, and protect work-life balance
Maintain A/R below 5% of monthly revenue for the HVAC Installation department
Partner with branch leadership to build a monthly operational budget that beats branch objectives
Participate in an in-person daily huddle to review the prior day's results and plan the next three days
Build strong relationships with your teammates through clear communication and fast resolution of concerns, questions, and problems
Conduct effective monthly one-on-ones with every teammate, reviewing personal goals and scorecards
Conduct weekly technician work-alongs, completing the ride-along form to sustain and improve performance
Perform weekly post-install white glove inspections to guarantee installation quality and customer satisfaction
Own all safety training, processes, and reporting to protect every teammate; report every injury or accident to the General Manager immediately and work to minimize legal liability for the branch
Monitor daily department material, equipment, and payroll expenses; review and approve all department invoices
Maintain department statistics, including the 3-day installation board
Review HVAC install client satisfaction and issues daily, resolving same-day
Participate in monthly staffing planning meetings and block calendar time to interview candidates and follow the hiring process for quality hires and reduced turnover
Lead and develop the HVAC Install team — hiring, training, coaching, documented discipline, and terminations — while consistently implementing and enforcing the Employee Handbook
Complete weekly payroll updates to control overtime, manage expenses, and ensure accuracy
Perform other duties as assigned