HVAC Inside Sales/Counter - Greenville, SC
About The Position
Gateway Supply is seeking a motivated HVAC Inside Sales team member to support customers, coordinate orders, and provide dependable service from request through delivery. As a key customer contact, this role responds to incoming requests, provides pricing and product availability, prepares quotations, enters orders, and helps coordinate purchases and deliveries. The position suits an organized, customer-focused person who is comfortable working in a fast-paced sales and service environment. The role offers competitive pay and a comprehensive benefits package, opportunities to learn and develop in a supportive, team-oriented environment, and a direct contribution to customer satisfaction and sales success.
Requirements
- Previous inside sales, customer service, wholesale distribution, HVAC, or related industry experience is preferred.
- Strong communication skills, including the ability to listen, clarify customer needs, and provide accurate information.
- Detail-oriented and organized, with the ability to enter orders accurately and manage multiple requests at once.
- Comfort learning product information, pricing, inventory systems, and order processes.
- Ability to collaborate with sales, purchasing, warehouse, vendors, and delivery teams.
Nice To Haves
- Proficiency with Microsoft Office.
- Experience with ERP or order entry systems.
Responsibilities
- Respond promptly and professionally to customer calls, emails, and walk-in inquiries.
- Research products, confirm stock status, and communicate accurate pricing and lead times.
- Prepare clear, accurate quotations that meet customer needs and support timely purchasing decisions.
- Accurately enter customer orders, review order details, and follow up to help ensure orders are processed correctly.
- Coordinate with purchasing, warehouse, vendors, and customers to support product availability and on-time delivery.
- Provide dependable service, communicate clearly, and help customers find suitable solutions for their needs.
Benefits
- Competitive pay and a comprehensive benefits package.
- Opportunities to learn, grow, and develop within a supportive, team-oriented environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
