HVAC Field Service Technician I

AAON•Tulsa, OK

3d•Onsite

About The Position

The Field Service Technician I provides entry-level field service support for installation, maintenance, troubleshooting, and repair of HVAC equipment at customer locations. Working under general supervision, the technician performs routine service activities, documents work, and assists customers with operational questions. The role supports safe and efficient equipment operation, customer satisfaction, and service excellence while building technical expertise in HVAC systems, field service operations, and customer support. The position is based primarily at customer sites, commercial facilities, industrial operations, and construction locations, with frequent travel within assigned service areas. Work may involve varying temperatures and weather, dust, noise, operating and energized equipment, refrigeration systems, moving mechanical components, confined spaces, and elevated work areas. The position is classified as safety sensitive and requires compliance with company and customer safety protocols, including use of required personal protective equipment.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 2 years of experience in technical service, maintenance, HVAC, industrial equipment repair, or a related field, or an equivalent combination of education and experience.
Basic knowledge of HVAC equipment, mechanical and electrical systems, and controls.
Ability to troubleshoot and diagnose routine equipment issues.
Familiarity with hand tools, power tools, and diagnostic equipment.
Strong customer service, communication, problem-solving, organizational, and attention-to-detail skills.
Ability to read and interpret service manuals, wiring diagrams, and technical documents.
Ability to work independently and manage service schedules effectively.
Basic computer skills for documentation and service reporting.
Ability to perform frequent standing, walking, climbing, bending, and work around operating equipment.
Ability to regularly lift, carry, push, or pull up to 50 pounds.
Ability to use fine and gross motor skills for repairs, diagnostics, and equipment installation.
Ability to sit and drive for extended periods while traveling between customer locations.
Ability to work in confined spaces, elevated work areas, and varying environmental conditions.
Ability to adhere to safety protocols and use required personal protective equipment.

Nice To Haves

Associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related discipline.
EPA certification or HVAC-related certifications.
Experience working with HVAC equipment, controls, or refrigeration systems.

Responsibilities

Assist with installation, startup, maintenance, and repair of HVAC equipment at customer locations.
Perform routine inspections and preventive maintenance to support equipment reliability and performance.
Diagnose and troubleshoot basic mechanical, electrical, and controls-related issues, escalating complex problems as needed.
Accurately document service activities, inspections, repairs, parts usage, and customer interactions.
Communicate service status, findings, and recommendations to customers professionally.
Operate and maintain company tools, equipment, and service vehicles according to company standards.
Support equipment commissioning, startup, and operational verification activities.
Assist customers with basic equipment operation, maintenance procedures, and troubleshooting.
Follow safety standards, company policies, and customer site requirements.
Support warranty and service-related investigations.
Coordinate with technical support, engineering, and operations teams to resolve customer issues.
Assist with parts identification and ordering for service activities.
Participate in technical and safety training programs.
Perform other duties as assigned.