HVAC District Manager

Vertiv Group•Dallas, TX

About The Position

Under general direction, the HVAC District Manager leads a field-directed service business focused on safe work practices and operational excellence. The role deploys and maintains standardized tools, systems, and support for the assigned district team, and manages people, financial, and material resources to maximize customer satisfaction, productivity, and profitability. The manager delivers customer satisfaction plans, including contract commitments, service-level agreements, and service asset management, while recruiting, developing, and retaining employees. The position fosters a team environment through regular performance feedback, development, and coaching, and requires extensive relationship-building with internal and external customers. The manager oversees a defined geographic service district staffed by 10 to 15 supervisors, leads field service execution, and ensures consistent delivery systems across service centers. The role audits service operations, implements improvements, and ensures contractual obligations are met and customer satisfaction is achieved. Travel may be up to 50% of the time. The position requires flexibility to work weekends, holidays, nights, and other flexible hours. Candidates must hold a valid driver’s license and pass a pre-employment drug test and background check.

Requirements

Graduate of an applicable HVAC technical school, apprenticeship, or military equivalent, with at least nine years of same or similar work experience; alternatively, high school education or equivalent with at least ten years of same or similar work experience.
Working knowledge of refrigeration systems, electrical systems, temperature controls, and HVAC.
Solid foundation in electrical power theory and application, including a thorough understanding of applicable safety procedures.
Strong knowledge of industry standards such as OSHA and NFPA.
Current product certifications.
Understanding of project management processes and programs.
Strong communication, supervisory, organizational, and management skills.
High-level written and verbal communication competence, including the ability to communicate effectively with clients, peers, and management.
Strong presentation skills and proficiency speaking to large audiences.
Ability to lead and direct diverse teams.
Good theoretical background and strong management skills.
Good judgment, dependability, and ability to supervise large-scale projects with technical expertise and sound business management skills.
Strong computer skills, including editing, formatting, and using templates in Microsoft Word, Excel, and PowerPoint, and using the Internet for standards, product, and manufacturer research.
Willingness to work flexible hours, weekends, holidays, and nights.
Ability to travel up to 50% of the time.
Valid driver’s license.
Successful completion of a pre-employment drug test and background check.

Responsibilities

Build and motivate teams to execute sold service solutions, including service contract work, product startup and warranty support, systems upgrades, and time-and-materials business growth.
Drive profitable growth initiatives through effective management of assigned people, financial, and material assets.
Manage assigned resources to meet or exceed key performance indicators.
Create an environment that supports high-quality, cost-efficient, customer-directed service and achievement of performance targets.
Ensure tools and processes follow established standards to achieve customer satisfaction at the most effective cost.
Analyze service operations and processes, identify improvement opportunities, recommend changes, and implement required improvements.
Lead local efforts to strengthen customer loyalty programs and secure and retain service contract customers.
Build and leverage internal and external relationships, including with sales professionals and customer decision-makers, to strengthen the local reputation of Vertiv Services and the local team.
Lead operational review meetings and review safety and operational excellence performance metrics.
Carry out managerial responsibilities, including hiring and performance reviews, consistent with established business strategy.
Set clear performance expectations and deliver performance reviews and development plans for direct reports, working with the appropriate matrix functional manager as needed.
Provide consistent coaching, including monthly one-on-one meetings and operational reviews.
Lead execution of the field-directed service business across a defined geographic district staffed by 10 to 15 supervisors.
Ensure consistency of service delivery systems across service centers.
Audit service operations and make changes to improve performance.
Ensure contractual obligations are completed and customer satisfaction is achieved.