HVAC District Manager

Vertiv•Dallas, TX

About The Position

Under general direction, the HVAC District Manager leads a field-directed service business focused on safe work practices and operational excellence. The role deploys and maintains standardized tools, systems, and support for the assigned district team, and manages people, financial, and material resources to maximize customer satisfaction, productivity, and profitability. The manager delivers customer satisfaction plans, including contract commitments, service-level agreements, and service asset management, while recruiting, developing, and retaining employees. The position requires extensive interaction and relationship-building with internal and external customers. The District Manager leads a geographically defined service district staffed by 10 to 15 supervisors, ensuring consistent delivery systems across service centers and completion of contractual obligations. The role audits service operations, reviews performance, and implements changes to improve results. The successful candidate is expected to embrace Vertiv’s core principles, strategic priorities, and behaviors.

Requirements

Graduate of an applicable HVAC technical school, apprenticeship, or military equivalent, with at least nine years of same or similar work experience; alternatively, high school education or equivalent and at least ten years of same or similar work experience.
Working knowledge of refrigeration systems, electrical systems, temperature controls, and HVAC.
Solid foundation in electrical power theory and application, including thorough understanding of applicable safety procedures.
Strong knowledge of industry standards such as OSHA and NFPA.
Current product certifications.
Understanding of project-management processes and programs.
Strong communication, supervisory, organizational, and management skills.
High-level written and verbal communication skills, including presentation skills and proficiency speaking to large audiences.
Ability to lead and direct diverse teams.
Good theoretical background and strong management skills.
Ability to communicate effectively in writing and verbally with clients, peers, and management.
Good judgment, dependability, and ability to supervise large-scale projects with technical expertise and business-management skills.
Strong computer skills, including editing, formatting, and using templates in Microsoft Word, Excel, and PowerPoint, and using the Internet for standards, product, and manufacturer research.
Willingness to work flexible hours, weekends, holidays, and nights.
Ability to travel up to 50% of the time.
Valid driver’s license.
Must successfully pass a pre-employment drug test and background check.
Must be legally authorized to work in the United States; sponsorship is not provided.

Responsibilities

Build and motivate teams to execute sold service solutions, including service contracts, product startup and warranty support, systems upgrades, and time-and-materials business growth.
Drive profitable growth through effective management of assigned people, financial, and material assets, meeting or exceeding key performance indicators.
Create an environment that enables team members to provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
Ensure tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.
Analyze service operations and processes, identify opportunities for improvement, recommend changes, and implement required improvements.
Lead local customer-loyalty efforts to secure and retain service-contract customers; build relationships with sales professionals and customer decision-makers to strengthen the local reputation of Vertiv Services and the team.
Lead operational review meetings and review safety and operational-excellence performance metrics.
Carry out managerial responsibilities, including hiring and performance reviews consistent with business strategy.
Set clear performance expectations and deliver performance reviews and development plans for direct reports, coordinating with matrix functional managers as needed.
Provide consistent coaching, including monthly one-to-one meetings and operational reviews.
Lead field-directed service execution across the district and ensure consistency of delivery systems across service centers.
Audit service operations, make changes to improve performance, and ensure contractual obligations are completed and customer satisfaction is achieved.