HVAC Customer Service & Appointment Coordinator
About The Position
Cloud Comfort HVAC is hiring a friendly, dependable, and highly organized HVAC Customer Service & Appointment Coordinator to support our growing team. We provide homeowners throughout California's South Bay Area with dependable heating and cooling services, modern HVAC solutions, and a high level of customer care. Whether someone is calling us for the first time or following up after a completed service visit, our goal is to make every interaction professional, helpful, and straightforward. Our company is built around integrity, accountability, innovation, simplicity, and the will to win. We value strong performance, support continued professional growth, and provide opportunities for team members who want to develop a long-term career with an expanding company.
Requirements
- A minimum of 1 year of experience in customer service, administration, customer support, or a call center environment
- Strong written and verbal communication skills
- A professional, approachable, and customer-focused manner
- Excellent organizational skills with the ability to juggle multiple tasks and priorities
- The ability to stay composed, helpful, and solutions-focused during busy periods
- Comfort working with computers, CRM systems, and new technology
- Strong attention to detail and reliable follow-through
- A collaborative attitude and the ability to communicate effectively with coworkers
Nice To Haves
- Bilingual English/Spanish skills are strongly preferred
Responsibilities
- Professionally answer incoming calls and assist customers with a positive, helpful approach
- Book, coordinate, and confirm HVAC service appointments
- Respond quickly to website inquiries, emails, Yelp requests, social media messages, and other online communications
- Provide customers with information about HVAC services, promotions, maintenance plans, and scheduled appointments
- Help customers with general inquiries and straightforward service-related questions
- Accurately enter and update customer details and service information within the CRM
- Coordinate with technicians and dispatchers to support efficient scheduling and communication
- Follow up with customers regarding upcoming appointments and completed service visits
- Address customer concerns professionally and calmly, escalating issues when necessary
- Work collaboratively with the wider team and contribute to a supportive workplace
Benefits
- Full-time employment
- Bonus and commission opportunities based on performance
- Health care benefits
- Paid training
- Opportunities for career development and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
