HVAC Cooling Customer Engineer - New Albany

Vertiv•New Albany, OH

About The Position

A Cooling Customer Engineer is responsible for installation, commissioning, and scheduled and emergency service on Liebert Air products. The role requires establishing and maintaining strong relationships with customers, coworkers, sales representatives, and other relevant parties, as well as communicating continuously with Area/District Offices and the direct manager. The engineer provides on-site and phone assistance, performs maintenance and other work according to company guidelines, implements Field Change Notices, and stays current on safety and service communications. The role also includes following safety practices and PPE requirements, completing accurate administrative reporting, maintaining inventory and company property, and meeting customer satisfaction and performance expectations. The position requires travel, flexible scheduling that may include weekends, evenings, and holidays, and may include on-call responsibilities. Work takes place in varied environmental conditions, including extreme cold or heat, outdoor settings, noise, and areas with moving machinery. Physical duties include frequent driving, lifting, and a range of standing, walking, reaching, climbing, and other movements. Vertiv will make reasonable accommodations for qualified individuals with disabilities, subject to the conditions stated in the posting.

Requirements

High school diploma or GED equivalent, or an applicable alternative qualification or experience listed in the posting.
One or more of the following: HVAC certificate program degree or equivalent field experience; six years of military experience in a related field; or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including environmental temperature and general operating conditions.
Ability to perform elementary fixes and repairs under directed supervision and complete tasks to return units to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills; mechanical aptitude.
Professional, reliable, and a team player.
Valid driver’s license and at least 18 years of age.
Ability to meet the physical demands of the role, including consistently lifting up to 50 pounds and occasionally up to 75 pounds, frequent driving, and standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, crawling, sitting, and climbing or balancing.
Ability to work in extreme cold (below 32 degrees), extreme heat (above 100 degrees), medium/high noise, around moving machinery, and outdoors without effective weather protection; use required protective equipment.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Provide on-site and phone assistance to customers and communicate with National Technical Support about equipment issues.
Perform scheduled maintenance and other work according to company guidelines, and implement Field Change Notices according to published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow published safety guidelines, wear appropriate PPE, adhere to the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
Provide accurate and timely reporting, including timecards, expense and mileage reports, ticket closure, and forms.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit maintenance documentation to the customer and local office.
Strive for first-time equipment fixes, maintain customer satisfaction rates, and attend customer meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, conduct inventory cycle counts, follow the company dress code and safety regulations, and meet on-site response-time requirements.
Follow company startup and escalation processes and maintain adequate internal communications.
Maintain certifications required for the job and work under direct supervision or independently according to training.
Travel as required and accommodate flexible schedules, including weekends, evenings, and holidays; on-call responsibility may apply.