HVAC Cooling Customer Engineer - New Albany

Vertiv Group • New Albany, OH

3d

About The Position

A Cooling Customer Engineer (CE) is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The role requires building and maintaining excellent rapport with customers, coworkers, sales representatives, and other relevant contacts, as well as maintaining continuous communication with Area/District Offices and the direct manager.

The CE performs work under direction and may work under direct supervision or independently based on training. Responsibilities include on-site and phone support, equipment troubleshooting and service, safety compliance, accurate administrative reporting, customer communication, and meeting productivity and response-time expectations. The role involves travel, frequent driving, flexible schedules that may include weekends, evenings, and holidays, and possible on-call duties.

Requirements

• High school diploma or GED, HVAC certificate-program degree, or equivalent field experience; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Ability to perform basic site evaluations, including assessing environmental temperature and general operating conditions.
• Ability to perform elementary repairs under directed supervision and return equipment to full operating condition based on directed supervision.
• Ability to summarize and report work performed.
• Communication, customer service, troubleshooting, safety-procedure, organizational, planning, and computer skills, and mechanical aptitude.
• Professionalism, reliability, and ability to work as a team player.
• Valid driver’s license.
• Must be at least 18 years old.
• Ability to perform physical duties including standing, walking, handling tools and components, reaching, stooping, kneeling, crouching, crawling, sitting, climbing, balancing, and frequent driving.
• Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
• Ability to work in extreme cold below 32 degrees, extreme heat above 100 degrees, medium or high noise levels, around moving machinery, and outdoors without effective weather protection; use required protective equipment.

Responsibilities

• Install, commission, and provide scheduled and emergency service for Liebert Air products.
• Provide on-site and telephone assistance to customers and communicate with National Technical Support about equipment issues.
• Perform scheduled maintenance and other work according to company guidelines; implement Field Change Notices according to published guidelines.
• Maintain current knowledge of safety bulletins, safety and other field change notices, and service tips.
• Follow published safety guidelines, wear required PPE, comply with the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
• Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required documentation.
• Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers, according to company policies.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and submit completed scheduled-maintenance documentation to customers and the local office.
• Strive to achieve a first-time fix and maintain customer satisfaction rates according to company guidelines.
• Maximize productivity by combining service opportunities and completing work efficiently and on time.
• Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
• Maintain productive utilization, perform inventory cycle counts, follow the company dress code and safety regulations, and meet customer on-site response-time requirements.
• Follow company startup and escalation processes and maintain appropriate internal communications with managers, coworkers, and Support Services.
• Maintain certifications required for the job.
• Travel and drive frequently; work flexible schedules, including weekends, evenings, and holidays, and take on-call responsibility when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED