HVAC Cooling Customer Engineer Site Leader - Schaumburg

Vertiv Group•Schaumburg, IL

19h•Onsite

About The Position

The Cooling Customer Engineer Site Leader is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The role requires maintaining excellent relationships with customers, coworkers, sales representatives, and other relevant parties, as well as continuous communication with Area/District Offices and the direct manager. The Site Leader performs work under direct supervision or independently based on training, maintains job-required certifications, and follows company guidelines for technical work, safety, administration, customer satisfaction, and performance.

Requirements

High school diploma or GED equivalent.
HVAC certificate-program degree or equivalent experience in the field; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge.
Interpersonal skills, professionalism, reliability, and ability to work as a team player.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including assessing environmental temperature and general operating conditions.
Ability to perform elementary fixes and repairs and return equipment to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety-procedure, organizational, planning, and computer skills; mechanical aptitude.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the role’s physical and environmental demands, including frequent driving and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Provide on-site and phone assistance to customers and coordinate with National Technical Support regarding equipment issues.
Perform maintenance and other work according to company guidelines, including implementing Field Change Notices and staying current on safety bulletins and service tips.
Follow published safety guidelines, wear required personal protective equipment, comply with the 14-hour work-hours rule, and promptly report work-related accidents or injuries.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, and other required documentation.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit scheduled maintenance documentation.
Work toward first-time fixes and maintain customer satisfaction rates according to company guidelines.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain required productivity utilization.
Perform inventory cycle counts and comply with dress code, safety rules, on-site response-time requirements, and startup and escalation procedures.
Maintain adequate internal communications with managers, coworkers, Support Services, and through electronic communications.
Maintain certifications required for the job.