HVAC Cooling Customer Engineer Site Leader - Schaumburg

Vertiv•Schaumburg, IL

About The Position

A Cooling Customer Engineer Site Leader is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Site Lead establishes, promotes, and maintains excellent rapport with customers, co-workers, sales representatives, and others, while maintaining continuous communication with Area/District Offices and the direct manager. The role includes customer assistance, communication with National Technical Support, scheduled maintenance, implementation of Field Change Notices, safety compliance, accurate administrative reporting, inventory and company-property management, and maintaining customer satisfaction. The Site Lead maximizes productivity, completes work efficiently, evaluates sites and equipment for billing status, meets customer response-time requirements, and follows company startup and escalation procedures. Work may be performed under direct supervision or independently depending on training. Travel is required, schedules may be flexible to include weekends, evenings, and holidays, and the role may have on-call responsibility.

Requirements

High school diploma or GED equivalent.
HVAC certificate-program degree or equivalent field experience; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Basic site-evaluation skills, including assessment of environmental temperature and general operating conditions.
Ability to perform elementary repair techniques and complete tasks to return a unit to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills, plus mechanical aptitude.
Professionalism, reliability, and ability to work as a team member.
Ability to work under direct supervision or independently based on training.
Valid driver’s license.
Must be at least 18 years old.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Legal authorization to work in the United States; the employer does not provide sponsorship.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Establish and maintain rapport with customers, co-workers, sales representatives, and other relevant parties; communicate with Area/District Offices and the direct manager.
Provide on-site and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance according to company guidelines and implement Field Change Notices according to published guidelines.
Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Operate safely, wear required personal protective equipment, follow the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, and other required forms.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
Complete and submit scheduled-maintenance documentation to the customer and local office after each designated assignment.
Strive to resolve equipment issues on the first visit and maintain customer satisfaction rates according to company guidelines.
Combine service opportunities to maximize productivity and complete work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, perform inventory cycle counts, meet on-site response-time requirements, and comply with dress and safety regulations.
Follow company startup and escalation processes and maintain adequate internal communications.
Maintain certifications required for the job.
Travel as required and be available for flexible schedules, including weekends, evenings, and holidays; on-call responsibility may apply.