HVAC Cooling Customer Engineer Site Leader - Meridien

Vertiv Group • Meridian, MS

1d

About The Position

A Cooling Customer Engineer Site Leader is responsible for installing, commissioning, and performing scheduled and emergency service on Liebert Air products. The role establishes and maintains rapport with customers, coworkers, sales representatives, and other appropriate contacts, and maintains ongoing communication with Area/District Offices and the direct manager. The Site Leader provides onsite and phone assistance, follows company technical and safety guidelines, maintains equipment and inventory, documents work accurately, and aims to resolve customer equipment issues on the first visit. The position requires travel, schedule flexibility, and may include on-call responsibility.

Requirements

• High school diploma or GED equivalent.
• HVAC certificate program degree or equivalent experience in the field.
• Six years of military experience in a related field, or equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Ability to perform elementary repairs under directed supervision and complete tasks to return units to full operating condition based on directed supervision.
• Ability to summarize and report work performed.
• Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills.
• Mechanical aptitude.
• Professional, reliable, and team-oriented approach.
• Valid driver’s license.
• Must be at least 18 years old.
• Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
• Ability to meet the physical demands of standing, walking, handling objects and tools, reaching, stooping, kneeling, crouching, crawling, sitting, climbing or balancing, and using the required vision abilities.
• Ability to work in extreme cold below 32 degrees and extreme heat above 100 degrees, in medium-to-high noise, around moving machinery, and outdoors without effective weather protection.
• Ability to use required protective equipment, such as earplugs, gloves, eyewear, respirators, or masks.

Responsibilities

• Install, commission, and perform scheduled and emergency service on Liebert Air products.
• Establish and maintain rapport with customers, coworkers, sales representatives, and other appropriate contacts.
• Maintain continuous communication with Area/District Offices and the direct manager.
• Provide onsite and phone assistance to customers and communicate equipment issues to National Technical Support.
• Perform scheduled maintenance and other work according to company guidelines, including implementing Field Change Notices and staying current on relevant safety bulletins and service tips.
• Follow published safety guidelines, wear required PPE, comply with work-hours policies, and report work-related accidents or injuries within 24 hours.
• Submit accurate and timely timecards, expense and mileage reports, ticket closures, and other required forms.
• Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers, according to company policies.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit scheduled maintenance documentation.
• Work toward first-time fixes and maintain customer satisfaction according to company guidelines.
• Maximize productivity, complete work efficiently and on time, and make technical and commercial decisions under pressure.
• Evaluate sites and equipment for appropriate billing status and meet utilization, inventory cycle count, and onsite response-time requirements.
• Follow company dress code, safety regulations, and startup and escalation procedures.
• Maintain appropriate internal communications with managers, coworkers, Support Services, and others.
• Maintain certifications required for the job.
• Travel as required and work flexible schedules, including weekends, evenings, and holidays; on-call responsibility may apply.

Benefits

• Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, subject to the stated qualifications and undue-hardship condition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED