HVAC Cooling Customer Engineer Site Leader - Meridien

Vertiv • Meridian, MS

2d

About The Position

A Cooling Customer Engineer Site Leader is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The Site Leader establishes and maintains strong working relationships with customers, coworkers, sales representatives, and other relevant parties, while keeping in regular communication with Area/District Offices and their direct manager.

The position involves providing technical assistance, following company service and safety procedures, maintaining certifications and equipment inventory, completing administrative reporting, and delivering responsive customer service. The role requires travel, flexible scheduling that may include weekends, evenings, and holidays, and may include on-call responsibility.

Requirements

• High school diploma or GED equivalent.
• HVAC certificate-program degree or equivalent field experience; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Ability to perform basic site evaluations, including assessment of environmental temperature and general operating conditions.
• Ability to perform elementary repairs under directed supervision and complete tasks to return units to full operating condition under directed supervision.
• Ability to summarize and report work performed.
• Communication, customer service, troubleshooting, safety-procedure, organizational, planning, and computer skills, along with mechanical aptitude.
• Professional, reliable, team-oriented interpersonal skills.
• Valid driver’s license and must be at least 18 years old.
• Ability to travel and meet the physical and environmental demands described in the posting, including frequent driving and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Responsibilities

• Install, commission, and provide scheduled and emergency service for Liebert Air products.
• Provide on-site and telephone assistance to customers and communicate equipment issues to National Technical Support.
• Perform scheduled maintenance according to company guidelines and implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate safely, wear required personal protective equipment, follow the 14-hour work-hours policy, and report work-related accidents or injuries within 24 hours.
• Complete accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required reporting.
• Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and attend customer meetings as required.
• Complete scheduled-maintenance documentation and provide it to the customer and local office after each assigned job.
• Work toward first-time fixes and maintain customer satisfaction in accordance with company guidelines.
• Combine service opportunities to maximize productivity and complete work efficiently and on time.
• Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
• Maintain utilization rates, perform inventory cycle counts, follow dress-code and safety rules, and meet customer on-site response-time requirements.
• Follow company startup and escalation procedures and maintain appropriate internal communications.
• Work under direct supervision or independently according to training, and maintain certifications required for the job.

Benefits

• Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities when necessary, provided the individual can safely perform the essential job functions and the accommodation does not impose an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED