HVAC Cooling Customer Engineer I - Westerville, OH

Vertiv•Westerville, OH

About The Position

A Cooling Customer Engineer I installs, commissions, and performs scheduled and emergency service on Liebert Air products. The role requires building and maintaining strong relationships with customers, coworkers, sales representatives, and other relevant contacts, as well as maintaining ongoing communication with Area/District Offices and the direct manager. The engineer performs technical work under direction and supervision as appropriate to their training, while also being capable of working independently. Responsibilities include customer assistance, safety and administrative compliance, maintenance documentation, inventory and company-property care, and work that supports customer satisfaction and efficient service delivery. The position requires travel, flexible scheduling that may include weekends, evenings, and holidays, and may include on-call duties.

Requirements

High school diploma or GED, an HVAC certificate-program degree or equivalent field experience, six years of related military experience, or equivalent industry experience with an EPA refrigerant license; the posting lists these as alternative qualifying experience options.
Basic electrical knowledge.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including assessing environmental temperature and general operating conditions.
Ability to perform elementary repair techniques under directed supervision and complete tasks to return units to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills.
Mechanical aptitude and professional, reliable, team-oriented interpersonal skills.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the stated physical and environmental demands, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Provide on-site and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance and implement Field Change Notices according to company guidelines and published instructions.
Maintain current awareness of safety bulletins, safety field change notices, field change notices, and service tips.
Follow published safety guidelines, wear required personal protective equipment, comply with the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required reports.
Maintain individual inventory and company property, including the vehicle, credit cards, PPE, test equipment, laptop, and pager.
Communicate appropriately with internal and external customers, including providing estimated arrival times when applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assigned task.
Strive to achieve first-time fixes and maintain customer satisfaction according to company guidelines; attend customer meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates and perform inventory cycle counts according to company guidelines.
Meet or exceed customer on-site response-time requirements and follow company startup and escalation procedures.
Maintain adequate internal communication with managers, coworkers, Support Services, and others.
Maintain certifications required for the job and follow company dress code and safety regulations.
Summarize and report work performed and complete assigned tasks to return units to full operating condition under directed supervision.