HVAC Cooling Customer Engineer I - Westerville, OH

Vertiv Group•Westerville, OH

About The Position

A Cooling Customer Engineer is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The role requires establishing and maintaining excellent relationships with customers, coworkers, sales representatives, and other appropriate contacts, as well as ongoing communication with Area/District Offices and the direct manager. Work is performed under direction or independently according to training, and required certifications must be maintained. The engineer provides onsite and telephone assistance, coordinates with National Technical Support on equipment issues, completes maintenance and other work according to company guidelines, and implements published Field Change Notices. The role also includes safety compliance, administrative reporting, inventory and company-property care, customer communication and documentation, productivity and performance requirements, and adherence to company response, escalation, dress, and safety processes. The position involves frequent driving and travel, outdoor work, exposure to extreme temperatures, noise, and moving machinery, and flexible schedules that may include weekends, evenings, and holidays. On-call responsibility may apply. The role has substantial physical demands, including regularly standing, walking, handling tools and components, reaching, and stooping, as well as lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

High school diploma or GED, HVAC certificate-program degree or equivalent field experience, six years of related military experience, or equivalent industry experience with an EPA refrigerant license (one or more of these experience/qualification paths).
Basic electrical knowledge.
Interpersonal skills; professionalism, reliability, and ability to work as a team player.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including assessment of environmental temperature and general operating conditions.
Ability to perform elementary fix/repair techniques under directed supervision and complete tasks to return equipment to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety-procedure, organizational, planning, and computer skills; mechanical aptitude.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the physical demands of the position, including regularly standing, walking, handling or feeling objects and tools, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Vision abilities include close, distant, color, peripheral, and depth perception, and ability to adjust focus.
Ability to work around extreme cold below 32 degrees, extreme heat above 100 degrees, medium/high noise, moving machinery, and outdoors without effective weather protection; use required protective equipment.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Establish and maintain rapport with customers, coworkers, sales representatives, and other appropriate contacts; maintain communication with Area/District Offices and the direct manager.
Render onsite and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance and other work according to company guidelines, and implement Field Change Notices according to published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow published safety guidelines, wear appropriate personal protective equipment, adhere to work-hours policy guidelines, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required records.
Maintain individual inventory and company property, including the vehicle, credit cards, PPE, test equipment, laptop, and pager.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit scheduled-maintenance documentation to customers and the local office.
Strive for first-time fixes and meet customer-satisfaction guidelines.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain the required utilization rate.
Perform inventory cycle counts and comply with company dress code, safety regulations, on-site response-time requirements, and startup and escalation procedures.
Maintain adequate internal communications with managers, coworkers, Support Services, and other contacts.
Maintain certifications required for the job.
Travel and drive frequently; work flexible schedules that may include weekends, evenings, and holidays, and possibly be on call.