HVAC Cooling Customer Engineer - Baton Rouge

Vertiv•Baton Rouge, LA

About The Position

The HVAC Cooling Customer Engineer (Cooling CE) is responsible for installation, commissioning, scheduled maintenance, and emergency service for Liebert Air products. The role requires building and maintaining strong relationships with customers, coworkers, sales representatives, and other stakeholders, while maintaining ongoing communication with Area and District Offices and the direct manager. The Cooling CE provides on-site and phone assistance, follows company service and safety guidelines, keeps required certifications current, and completes administrative records and inventory tasks. The role also focuses on customer satisfaction, efficient service delivery, accurate site and equipment evaluation, and meeting customer response requirements. Work involves travel, outdoor and varied environmental conditions, flexible schedules, and possible on-call duties.

Requirements

One or more of the following: high school diploma or GED equivalent; HVAC certificate-program degree or equivalent field experience; six years of related military experience; or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge and familiarity with electrical and electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including environmental temperature and general operating conditions.
Ability to perform elementary repair techniques and complete tasks to return a unit to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills.
Mechanical aptitude and professional, reliable, team-oriented interpersonal skills.
Valid driver’s license.
Must be at least 18 years old.
Ability to travel and work flexible schedules, including weekends, evenings, and holidays; may have on-call responsibility.
Ability to meet the physical and environmental demands of the role, including frequent driving, lifting up to 50 pounds consistently and occasionally up to 75 pounds, and working in extreme temperatures, loud environments, around moving machinery, and outdoors.

Responsibilities

Install, commission, perform scheduled maintenance on, and provide emergency service for Liebert Air products.
Establish and maintain rapport with customers, coworkers, sales representatives, and other appropriate contacts.
Maintain continuous communication with Area and District Offices and the direct manager.
Provide on-site and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance and implement Field Change Notices according to company and published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow safety guidelines, wear required personal protective equipment, comply with work-hours policies, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required reporting.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
Complete scheduled-maintenance documentation and provide it to the customer and local office after each assigned job.
Strive to fix equipment on the first visit and maintain customer satisfaction according to company guidelines.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates, perform inventory cycle counts, and comply with dress code and safety regulations.
Meet or exceed customer on-site response-time requirements and follow company startup and escalation processes.
Maintain effective internal communications with managers, coworkers, Support Services, and through electronic channels.
Work under direct supervision or independently as appropriate to training, and maintain certifications required for the job.