HVAC Cooling Customer Engineer Site Leader - Red Oak

Vertiv•Red Oak, TX

About The Position

A Cooling Customer Engineer Site Leader is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires building and maintaining excellent rapport with customers, coworkers, sales representatives, and other contacts, as well as ongoing communication with Area/District Offices and the direct manager. The Site Leader provides on-site and phone assistance, performs scheduled maintenance and field-change work according to company guidelines, follows safety and administrative policies, and maintains certifications and company property. The role focuses on customer satisfaction, efficient service delivery, accurate documentation, troubleshooting, and meeting response-time and productivity expectations. Travel is required; schedules may be flexible and include weekends, evenings, and holidays, and the role may include on-call responsibility. Vertiv employs approximately 34,000 people and does business in more than 130 countries. The successful candidate is expected to embrace Vertiv’s core principles, strategic priorities, and behaviors. Vertiv will employ only candidates legally authorized to work in the United States and will not provide sponsorship for this position.

Requirements

High school diploma or GED equivalent.
HVAC certificate-program degree or equivalent field experience; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Professionalism, reliability, and ability to work as a team player.
Ability to perform basic site evaluations, including assessment of environmental temperature and general operating conditions.
Ability to perform elementary repair techniques and complete tasks to return a unit to full operating condition under directed supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety-procedure, organizational, planning, and computer skills, plus mechanical aptitude.
Valid driver’s license.
Must be at least 18 years old.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays; may be on call.
Ability to perform frequent driving in a car, van, or truck.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Ability to meet the described physical and environmental demands, including standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, crawling, sitting, climbing or balancing, and required vision capabilities.
Must be legally authorized to work in the United States; sponsorship is not provided.

Responsibilities

Install, commission, and provide scheduled and emergency service on Liebert Air products.
Provide on-site and phone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance according to company guidelines and implement Field Change Notices according to published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Operate safely, wear required personal protective equipment, follow the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, and other required documentation.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate with internal and external customers, provide estimated arrival times when applicable, and complete and distribute maintenance documentation after assignments.
Strive to resolve equipment issues on the first visit, maintain customer satisfaction, and attend customer meetings as required.
Combine service opportunities to maximize productivity and complete work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates, perform inventory cycle counts, comply with dress and safety requirements, and meet on-site response-time expectations.
Follow company startup and escalation procedures and maintain adequate internal communication with managers, coworkers, and support services.
Work under direct supervision or independently according to training, and maintain certifications required for the job.