HVAC Cooling Customer Engineer - Ashburn

Vertiv•Ashburn, VA

About The Position

A Cooling Customer Engineer is responsible for installing, commissioning, and performing scheduled and emergency service on Liebert Air products. The role requires maintaining excellent rapport with customers, coworkers, sales representatives, and other appropriate contacts, as well as ongoing communication with Area/District Offices and the direct manager. The engineer performs field and phone support, maintenance and equipment-related work in accordance with company guidelines, and operates safely while maintaining accurate administrative records and company property. The position involves travel, flexible scheduling that may include weekends, evenings, and holidays, and may include on-call responsibility.

Requirements

High school diploma or GED, an HVAC certificate program degree or equivalent field experience, six years of military experience in a related field, or equivalent industry experience with an EPA refrigerant license (one or more of the listed qualifications).
Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including assessment of environmental temperature and general operating conditions.
Ability to perform elementary fixes and repairs under directed supervision and return a unit to full operating condition based on that supervision.
Ability to summarize and report work performed.
Communication, customer service, troubleshooting, safety procedure, organizational and planning, and computer skills.
Mechanical aptitude and professional, reliable, team-oriented interpersonal skills.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the stated physical and environmental demands, including frequent driving, lifting up to 50 pounds consistently and up to 75 pounds occasionally, and working in the listed conditions.

Responsibilities

Install, commission, and perform scheduled and emergency service on Liebert Air products.
Provide on-site and phone assistance to customers and communicate equipment issues to National Technical Support.
Perform maintenance and other work according to company guidelines and implement Field Change Notices according to published guidelines.
Keep current on safety bulletins, safety field change notices, Field Change Notices, and service tips.
Operate safely, wear appropriate PPE, follow the 14-hour work-hours policy, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required reporting.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit scheduled maintenance documentation.
Work toward first-time fixes, maintain customer satisfaction rates, and attend customer meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, perform inventory cycle counts, comply with dress and safety rules, and meet on-site response-time requirements.
Follow company startup and escalation processes and maintain effective internal communications.
Maintain required certifications and complete work under direct supervision or independently according to training.
Travel as required and potentially provide on-call coverage.