HVAC Cooling Customer Engineer - Ashburn

Vertiv Group•Ashburn, VA

About The Position

A Cooling Customer Engineer is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The role requires building and maintaining excellent rapport with customers, co-workers, sales representatives, and other relevant contacts, as well as maintaining ongoing communication with Area/District Offices and the direct manager. The engineer provides on-site and phone assistance, performs work according to company guidelines, follows published technical and safety guidance, and supports customer satisfaction through effective communication, documentation, troubleshooting, and efforts to achieve a first-time fix. The role also involves maintaining certifications, accurate administrative records, individual inventory and company property, and productive utilization. Work may be performed under direct supervision or independently depending on training. The position involves frequent driving and travel, flexible schedules that may include weekends, evenings, and holidays, and possible on-call responsibility. Work takes place in environments that may include extreme cold or heat, medium-to-high noise, moving machinery, and outdoor exposure to weather. Required protective equipment may include earplugs, gloves, eyewear, a respirator, or a mask. The role has substantial physical demands, including standing, walking, climbing, bending, kneeling, crawling, and lifting.

Requirements

High school diploma or GED, HVAC certificate program degree, or equivalent experience in the field; alternatively, six years of related military experience or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge.
Interpersonal skills, including professionalism, reliability, and the ability to work as a team player.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to perform basic site evaluations, including assessing environmental temperature and general operating conditions.
Ability to perform elementary repairs under directed supervision and return units to full operating condition based on directed supervision.
Ability to summarize and report work-related tasks performed.
Communication, customer service, troubleshooting, safety, organizational and planning, and computer skills.
Mechanical aptitude.
Valid driver’s license.
Must be at least 18 years old.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Ability to meet the listed physical and environmental demands of the position.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Provide on-site and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance and other work according to company guidelines.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
Follow published safety guidelines, wear appropriate personal protective equipment, and comply with the work-hours policy, including the 14-hour rule.
Report work-related accidents or injuries to appropriate personnel within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required documentation.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers, according to company policies.
Communicate appropriately with internal and external customers, including providing estimated arrival times when applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Work toward first-time fixes and maintain customer satisfaction rates according to company guidelines.
Combine service opportunities to maximize productivity and complete work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, perform inventory cycle counts, and comply with dress code and safety regulations.
Meet or exceed customer on-site response-time requirements and follow company startup and escalation processes.
Maintain effective internal communications with managers, co-workers, Support Services, and other relevant contacts.
Maintain certifications required for the job.
Use basic site evaluation, troubleshooting, and repair skills, and summarize and report work performed.