HVAC Cooling Customer Engineer - Ashburn

Vertiv•Ashburn, VA

About The Position

A Cooling Customer Engineer is responsible for installing, commissioning, and providing scheduled and emergency service for Liebert Air products. The role involves establishing and maintaining strong relationships with customers, coworkers, sales representatives, and other relevant parties, as well as maintaining ongoing communication with Area/District Offices and the direct manager. The engineer provides on-site and telephone technical assistance, performs maintenance and field changes in accordance with company guidelines, and supports customer satisfaction through timely communication, accurate service documentation, and efforts to resolve equipment issues on the first visit. The role also includes safety compliance, administrative reporting, inventory and company-property management, productivity and performance expectations, and travel. Schedules may be flexible, including weekends, evenings, and holidays, and the role may include on-call responsibility. Vertiv is an equal opportunity employer. Candidates must be legally authorized to work in the United States; sponsorship is not provided. Vertiv states it employs around 34,000 people and operates in more than 130 countries.

Requirements

One or more of the following: high school diploma or GED equivalent; HVAC certificate program degree or equivalent field experience; six years of related military experience; or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Ability to make basic site evaluations, including environmental temperature and general operating conditions.
Ability to perform elementary repair techniques and complete tasks to return a unit to full operating condition under directed supervision.
Ability to summarize and report work performed.
Strong communication, customer service, troubleshooting, safety, organization and planning, and computer skills; mechanical aptitude.
Professional, reliable, and a team player.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the stated physical and environmental demands, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Establish and maintain rapport with customers, coworkers, sales representatives, and other appropriate parties; communicate with Area/District Offices and the direct manager.
Provide on-site and telephone assistance to customers and communicate with National Technical Support about equipment issues.
Perform scheduled maintenance and implement Field Change Notices according to published company guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow published safety guidelines, wear required PPE, comply with the work-hours policy, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, and other required forms.
Maintain individual inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers, according to company policies.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and provide completed maintenance documentation to the customer and local office.
Work to achieve first-time fixes and maintain customer satisfaction rates; attend customer meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain required utilization rates.
Perform inventory cycle counts and comply with the company dress code and safety regulations.
Meet customer on-site response-time requirements and follow startup and escalation processes and procedures.
Maintain adequate internal communications with managers, coworkers, and Support Services.
Maintain job-required certifications and perform assigned work under direct supervision or independently as appropriate to training.
Travel as required and potentially work flexible schedules, including weekends, evenings, and holidays; may have on-call responsibility.