HVAC Area Service Manager

Nextech•Odessa, TX

11d

About The Position

The Area Service Manager (ASM) reports to the Operations Manager and is responsible for managing, supervising, and developing technicians. The role requires a technical leader who demonstrates high-quality craftsmanship, communicates effectively, is committed to continued learning, and has experience managing commercial service technicians. The ASM provides technical support, oversees work quality and productivity, handles escalated technician-related service issues, and supports recruiting and staffing needs for the area. The ASM maintains local customer relationships in coordination with Regional Sales Managers (RSMs) and Account Managers, and sets an example for safety, professionalism, and adherence to company policies. The position includes regular field engagement, such as riding along with technicians, conducting weekly service meetings, inspecting vans and equipment, and reviewing performance, safety, customer requirements, callbacks, and scheduling feedback. The position requires travel as needed and the ability to drive for extended periods, potentially 8–10 hours per day. Physical duties include lifting and moving heavy equipment and ladders, climbing ladders, and extensive kneeling and squatting. A high school diploma is preferred.

Requirements

At least 10 years of experience as an HVAC Service Technician.
Technical knowledge sufficient to provide value to technicians and customers.
Maintain continuous education in the technical field.
Ability to conduct professional conversations with customers and resolve concerns locally before they escalate.
Strong attention to detail and quality.
Strong organizational skills, including the ability to manage multiple tasks, prioritize, and meet deadlines.
Ability to focus on desired results.
Ability to adapt to a fast-paced environment and deadlines.
Maintain a clean and professional appearance.
Ability to travel as needed.
Experience recruiting and hiring technicians.
Effective spoken and written English communication sufficient to perform essential duties, including conveying and understanding job-related information, responding to questions and instructions, and reading, interpreting, and preparing job-related documents.
Ability to lift 100 pounds.
Ability to pick up and maneuver a 32-foot ladder weighing approximately 96 pounds.
Ability to comply with ladder weight ratings.
Ability to perform extensive kneeling and squatting.
Ability to climb ladders multiple times.
Ability to haul equipment and tools to roofs via ladders.
Ability to drive for extended hours for calls, potentially 8–10 hours per day.

Nice To Haves

Management experience.
High school diploma.
Previous experience in the HVAC industry or another service business.

Responsibilities

Participate actively in recruiting and hiring technicians.
Supervise and develop the technician workforce.
Assist the Operations Manager with forecasting technician needs and hiring appropriately.
Ensure technician productivity meets or exceeds established goals.
Ensure the market maintains a sufficient workload to support technicians, including through quality site surveys and sales.
Handle escalated service issues related to field work or technicians.
Develop a training plan for assigned technicians using company training materials.
Provide technical support and oversee the quality of work in the area.
Perform ride-alongs with technicians.
Conduct annual technician reviews with VP approval.
Serve as a positive role model for technicians and protect the company's image, appearance, and reputation.
Set an example for safety and enforce company policies.
Maintain local customer relationships with RSMs and Account Managers.
Conduct weekly service meetings.
Communicate area goals and objectives and provide technicians with performance scorecards.
Recognize top performers.
Inspect vans at service meetings, including cleanliness, oil life, and fluid levels.
Inspect equipment and ensure technicians have appropriate personal protective equipment (PPE).
Discuss safety topics weekly.
Review new customer requirements.
Review callbacks, results, and any additional repairs needed.
Gather technician feedback about office scheduling and other issues.
Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

Company-provided vehicle and gas card.
Paid initial and ongoing training.
Educational reimbursement for continued education.
Health insurance options, including a free employee-only plan.
Dental and vision coverage starting after the first 30 days.
Supplemental accident, critical illness, disability, and life insurance options.
Free life insurance coverage equal to annualized pay.
401(k) plan with a 50% match on the first 6% of employee contributions.
Seven paid holidays and paid time off.
Discounts on travel, auto, food, and other items.