HVAC Area Service Manager

Nextech•San Francisco, CA

49d

About The Position

The Area Service Manager (ASM) manages and develops technicians in an assigned area and provides technical leadership and support. The role reports to the Operations Manager and is responsible for technician workforce development, service quality, productivity, safety, customer relationships, and local service operations. The ASM communicates job-related information clearly, follows work instructions and safety procedures, and completes required documentation. The ASM participates in recruiting and hiring, helps forecast technician staffing needs, develops training plans, handles escalated service issues, and conducts ride-alongs and annual reviews. The role also leads weekly service meetings, communicates performance goals, recognizes strong performance, inspects vans and equipment, reviews safety topics and customer requirements, and gathers technician feedback about scheduling and office issues. The position requires travel as needed and may involve extended driving hours.

Requirements

At least 10 years of experience as an HVAC Service Technician.
Technical knowledge sufficient to support technicians and customers.
Maintain ongoing technical education.
Ability to conduct professional conversations with customers and resolve concerns locally before they escalate.
Strong attention to detail and quality.
Strong organizational skills, including the ability to manage multiple tasks, prioritize, and meet deadlines.
Ability to focus on desired results.
Ability to adapt to a fast-paced environment and deadlines.
Maintain a clean and professional appearance.
Ability to travel as needed.
Experience recruiting and hiring technicians.
Ability to communicate effectively in spoken and written English for essential duties, including conveying and understanding job-related information and preparing, reading, and interpreting job-related documents.
Ability to lift 100 pounds.
Ability to pick up and maneuver a 32-foot ladder weighing approximately 96 pounds, without exceeding ladder ratings.
Ability to kneel and squat extensively, climb ladders repeatedly, and haul equipment and tools to rooftops via ladders.
Ability to drive for extended periods, potentially 8–10 hours per day.

Nice To Haves

Management experience.
High school diploma (preferred).
Previous experience in the HVAC industry or another service business (preferred).

Responsibilities

Participate in recruiting and hiring technicians.
Supervise and develop the technician workforce.
Assist the Operations Manager with forecasting technician needs and hiring appropriately.
Ensure technician productivity meets or exceeds established goals.
Ensure the market maintains sufficient work to support technicians, including through quality site surveys and sales.
Handle escalated service issues related to field work or technicians.
Develop training plans for assigned technicians using company training materials.
Provide technical support and ensure quality of work in the area.
Perform ride-alongs with technicians.
Conduct annual technician reviews with VP approval.
Act as a positive image and role model for the technician group.
Protect the company’s image, appearance, and reputation.
Set an example for safety and enforce company policies.
Maintain local customer relationships in coordination with the RSM and Account Managers.
Conduct weekly service meetings and communicate area goals, objectives, and technician performance scorecards.
Recognize top performers.
Inspect vans at service meetings, including cleanliness, oil life, and fluid levels.
Inspect equipment and confirm technicians have proper PPE.
Discuss safety topics weekly.
Review new customer requirements.
Review callbacks, results, and any additional repairs needed.
Gather technician feedback about office scheduling and related issues.
Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
Follow applicable work instructions and safety procedures, and complete required documentation.

Benefits

Company-provided vehicle and gas card.
Paid initial and ongoing training.
Educational reimbursement for continued education.
Health insurance, including a free employee-only plan.
Dental and vision coverage, starting after the first 30 days.
Supplemental accident, critical illness, disability, and life insurance options.
Free life insurance coverage equal to annualized pay.
401(k) plan with a 50% match on the first 6% of contributions.
Seven paid holidays.
Paid time off (PTO).
Discounts on travel, auto, food, and other items.