Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride ourselves on facilitating career-defining opportunities and delivering exceptional value for both our clients and our candidates through our expert placement strategies. We are currently searching for a dedicated professional to join a prestigious team in Sofia for our Hungarian Speaking Solutions Consultant position in Bulgaria. This is a unique opportunity to leverage your linguistic expertise within the fast-paced Customer Support Services industry while enjoying a comprehensive relocation package to one of Europe's rising professional hubs.

Requirements

• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international corporate environment.
• Valid EU passport, enabling seamless work and relocation to our Sofia office.
• Previous experience in Customer Support Services or a client-facing role is highly preferred.
• Strong problem-solving skills and a passion for delivering exceptional service outcomes.
• Ability to relocate to Sofia, Bulgaria, for this on-site position.

Responsibilities

• Provide high-level support and consultancy to Hungarian-speaking clients, ensuring an excellent customer service experience.
• Act as the primary point of contact, resolving complex inquiries through various communication channels within the Customer Support Services sector.
• Maintain detailed and accurate records of client interactions to ensure continuous improvement in service quality.
• Collaborate with internal teams to identify trends and offer innovative solutions that enhance service delivery.
• Maintain deep knowledge of products and services to provide accurate, value-driven information to all customers.
• Consistently meet and exceed key performance indicators (KPIs) and quality standards defined for this role.
• Contribute to a positive, professional, and efficient atmosphere within the international team in Sofia.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services field.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition for your move to Bulgaria.
• Attractive Monthly Performance Bonus based on your individual contribution and success.
• A vibrant, multicultural working environment with significant opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed