Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, offering a perfect blend of professional development and a premium lifestyle, with full relocation support provided.

Requirements

• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse, multinational office environment.
• Valid EU passport or work permit to ensure seamless employment in Sofia.
• Strong problem-solving skills and the ability to thrive in a fast-paced, results-oriented setting.
• A passion for people and a commitment to maintaining high standards of service excellence.

Nice To Haves

• Previous experience in the Customer Support Services industry is considered a strong advantage.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Ensure timely resolution of customer queries, upholding the standards of the Customer Support Services industry.
• Maintain a deep knowledge base of products to offer accurate and efficient solutions to end-users.
• Navigate complex customer interactions with empathy, professionalism, and native-level language proficiency.
• Collaborate with international teams to identify trends and improve overall service delivery.
• Document all interactions accurately within the CRM system to ensure transparent account management.
• Contribute to the positive reputation of the brand by delivering a world-class customer service experience.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation.
• Generous Monthly Performance Bonus tied to your KPIs.
• €1,500 Signing Bonus (one-time) for all new hires joining our team.
• Opportunities for rapid career progression and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed