Hungarian Speaking Customer Support Representative - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a Hungarian Speaking Customer Support Representative for a position in Sofia, Bulgaria. This role offers an opportunity to advance a career in the customer support services industry within a dynamic and professional environment.

Requirements

Native or fluent Hungarian (spoken and written).
Valid EU passport (mandatory).
Professional proficiency in English for inter-departmental communication.
Prior experience in a customer-facing role or the customer support services industry is considered a significant asset.
Strong problem-solving skills and the ability to work under pressure.
A proactive mindset, ready to embrace new challenges while seeking jobs in Bulgaria.

Responsibilities

Deliver premium customer assistance to Hungarian-speaking clients across multiple communication channels.
Maintain a deep understanding of service protocols within the customer support services sector to ensure high-quality resolutions.
Effectively troubleshoot and resolve complex inquiries, maintaining high customer satisfaction ratings.
Collaborate with international teams to optimize service delivery and operational efficiency.
Document all interactions accurately within the internal database systems.
Uphold the brand reputation by consistently providing professional and empathetic service.
Identify opportunities for process improvements to enhance the overall customer experience.