Human Services Enforcement Assistant

State of Maine•Sanford, ME

4d•$20 - $29•Hybrid

About The Position

The Human Services Enforcement Assistant is a full-time paraprofessional position in the Division of Support Enforcement & Recovery (DSER), providing administrative support in a Child Support Office. The position is based in Sanford and follows a Monday–Friday, 8 a.m.–5 p.m. schedule. A partial telework schedule may be available with management approval. Occasional travel is required. The role supports child support services by processing administrative and legal documents, communicating with parents and applicants, managing correspondence and contacts, building cases, maintaining records, scheduling genetic testing, and assisting with general office duties. The position is not eligible for visa sponsorship or STEM OPT extensions. Applicants must submit a resume and cover letter describing their proficiency in specified office software, data entry, communication, customer service, and teamwork areas. Selected candidates must successfully complete a fingerprint-based criminal history record check and other pre-employment screening.

Requirements

Foundational education, training, and/or experience in office or administrative support work, or another related area.
Demonstrated competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
Submit a resume and cover letter describing skill level (expert, skilled, or novice) in Outlook, Excel, MS Word or comparable word-processing and spreadsheet applications; data entry of data and narratives; written and verbal communications, including keyboarding and telephone skills; customer service; and teamwork.
Successfully complete pre-employment screening, including verification of minimum qualifications, application information, employment history, and references, and a fingerprint-based criminal history record check.

Responsibilities

Process administrative documents and assist with legal documents, including wage attachments, license revocation, passport denial, and placing or releasing motor vehicle liens.
Communicate with parents, answer questions, and provide information about the child support program.
Manage and prioritize electronic and hard-copy correspondence and contacts, addressing time-sensitive mail promptly.
Provide telephone customer service.
Build cases and manage contact with individuals applying for child support services.
Image and index documents.
Schedule genetic testing.
Assist with general office duties.
Travel occasionally.

Benefits

13 paid holidays and 3+ weeks of vacation leave annually, with vacation accrual increasing with service; overtime-exempt employees receive personal leave.
12 days of sick leave per year.
State-paid share of employee-only health insurance premiums (85%–95%, depending on salary); health insurance premium credit may reduce employee-only premiums by 5%.
State-paid 100% of employee-only dental insurance premiums.
State contribution equivalent to 14.06% of employee pay toward MainePERS retirement.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program (Living Resources Program).
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits for state employees.