Human Services Assistant III

Virginia Department of Social Services•Harrisonburg, VA

About The Position

The Adult Services / Adult Protective Services (APS) Case Aide provides administrative and program support to social work staff serving vulnerable adults. The position supports efficient office operations, timely documentation, and responsive client services. The role also serves as an initial point of contact for clients seeking benefits and/or services, screening clients and directing inquiries appropriately. The employee must maintain confidentiality and professionalism and may be required to work in a community emergency shelter during a natural disaster or other emergency. Employment is contingent on satisfactory completion of required background checks and screenings, which may include criminal history, Central Registry, driving record, employment, education, reference, and other checks, as well as a pre-employment drug screen. The finalist must submit fingerprints and personal descriptive information for the required criminal history record check and Central Registry search. Applications must be submitted electronically through the specified website.

Requirements

Proficiency in Microsoft Office Suite.
Strong organizational and multitasking skills.
Ability to assess urgency and respond appropriately in sensitive situations.
Excellent written and verbal communication skills.
Ability to work effectively with vulnerable populations.
High school diploma supplemented with postsecondary coursework in social work, human services, gerontology, a social or behavioral science, business, or a related field, and relevant work experience in public administrative support; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Must meet agency insurance policy standards if transporting clients.
Must complete required background checks and screenings, including fingerprinting and a Central Registry search.
Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency.

Nice To Haves

Experience in administrative support, human services, or a social services environment.
Valid driver’s license and ability to transport clients.

Responsibilities

Answer and direct incoming phone calls courteously and professionally.
Assess the need or urgency of calls and route emergencies appropriately.
Take accurate messages and promptly relay information to appropriate staff.
Document contacts, case activities, and service information in agency systems.
Assist with preparing and tracking yearly guardianship paperwork.
Maintain organized electronic and paper filing systems.
Provide general clerical and administrative support to Adult Services staff.
Use Microsoft Office programs, including Word, Excel, and Outlook, for correspondence, reports, and tracking.
Transport clients to appointments or required services as needed.
Support caseworkers with scheduling, correspondence, and follow-up tasks.
Maintain confidentiality and professionalism.
Screen clients seeking benefits and/or services and serve as an initial point of contact.