Human Services Assistant III

Virginia Department of Social Services•Harrisonburg, VA

4d•$32,752•Onsite

About The Position

The Adult Services / Adult Protective Services (APS) Case Aide provides administrative and program support to social work staff serving vulnerable adults. The role supports efficient office operations, timely documentation, and responsive client services. Human Services Assistant III employees serve as an initial point of contact for clients seeking benefits and/or services and screen clients for benefits and services. This role is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact. The position supports Adult Services staff with client communications, documentation, records management, guardianship paperwork, scheduling, correspondence, and follow-up. It may also involve transporting clients to appointments or required services. Employees must maintain confidentiality and professionalism and be willing to work in a community emergency shelter during a natural disaster or emergency. Employment offers are contingent on satisfactory completion of required background checks and screenings. Checks may include criminal history, fingerprinting, Central Registry, DMV/driving record, employment and education verification, references, and other checks requested by the hiring authority; a pre-employment drug screen may also apply. Applications and resumes must be submitted electronically through the specified website; mailed, emailed, faxed, or hand-delivered submissions are not accepted.

Requirements

Proficiency in Microsoft Office Suite.
Strong organizational and multitasking skills.
Ability to assess urgency and respond appropriately in sensitive situations.
Excellent written and verbal communication skills.
Ability to work effectively with vulnerable populations.
High school diploma supplemented by postsecondary coursework in social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant public administrative support work experience; or an equivalent combination of training and experience.
Willingness to work in a community emergency shelter in the event of a natural disaster or emergency.
Finalist must submit to fingerprinting and provide personal descriptive information for a criminal history record check and Central Registry search.
Must meet agency insurance policy standards if client transportation is required.

Nice To Haves

Experience in administrative support, human services, or a social services environment.
Valid driver’s license and ability to transport clients.
Postsecondary coursework in social work, human services, gerontology, social or behavioral sciences, business, or a related field.

Responsibilities

Answer and direct incoming phone calls courteously and professionally.
Determine the urgency or level of need of calls and route emergencies appropriately.
Take accurate messages and promptly relay information to appropriate staff.
Document contacts, case activities, and service information in agency systems.
Assist with preparing and tracking yearly guardianship paperwork.
Maintain organized electronic and paper filing systems.
Provide general clerical and administrative support to Adult Services staff.
Use Microsoft Office programs, including Word, Excel, and Outlook, for correspondence, reports, and tracking.
Transport clients to appointments or required services as needed.
Support caseworkers with scheduling, correspondence, and follow-up tasks.
Maintain confidentiality and professionalism.
Serve as an initial point of contact and screen clients seeking benefits and/or services.