Human Services Enforcement Agent

State of Maine•Lewiston, ME

2d•Hybrid

About The Position

The Department of Health and Human Services (DHHS), Office for Family Independence, Division of Support Enforcement & Recovery, is hiring Human Services Enforcement Agents to perform investigative and protective services work related to child support. The Division develops and implements rules, regulations, policies, and procedures to ensure non-custodial parents contribute to the economic support of their children. The role includes locating non-custodial parents, establishing paternity and child support obligations, enforcing and collecting support, and representing the Department in Maine District Court. The positions are based in Lewiston and require occasional travel. A partial telework schedule may be available with management approval based on operational needs after the first year of initial training. The positions are not eligible for visa sponsorship or STEM OPT extensions.

Requirements

A bachelor's degree in Criminal Justice, Business or Public Administration, or a related field.
Directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis.
Successfully complete a pre-employment, fingerprint-based criminal history record check following a conditional offer.
Meet minimum qualifications, with application information, employment history, and references subject to verification.
Occasional travel is required.

Responsibilities

Investigate to locate non-custodial parents.
Establish, enforce, and collect child support obligations.
Establish paternity of children born out of wedlock.
Initiate administrative collection actions.
Initiate appropriate court action.
Represent the Department's interests in Maine District Court in matters pertaining to child support.

Benefits

13 paid holidays and more than 3 weeks of annual vacation leave; vacation accrual increases with years of service.
Overtime-exempt employees receive personal leave.
12 days of sick leave per year.
The State pays 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
A 5% employee-only health insurance premium credit is available for participants who meet program requirements.
The State pays 100% of employee-only dental insurance premiums.
The State contributes the equivalent of 14.06% of employee pay toward MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility as an employer for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary pre-tax deferred compensation savings through a MaineSaves 457(b) account.
Additional wellness benefits are available to State employees.