Human Services Enforcement Agent

State of Maine•Lewiston, ME

4d•$26 - $32•Hybrid

About The Position

The Department of Health and Human Services (DHHS), Office for Family Independence, Division of Support Enforcement & Recovery, is hiring Human Services Enforcement Agents in Lewiston. The role performs investigative and protective services work to locate non-custodial parents, establish paternity, and establish, enforce, and collect child support obligations. Agents initiate administrative collection actions and appropriate court actions, and represent the Department’s interests in Maine District Court in child support matters. The position requires occasional travel. After the first year of initial training, a partial telework schedule may be available with management approval based on operational needs. The positions are not eligible for visa sponsorship or STEM OPT extensions. The Department promotes health, safety, resilience, and opportunity for Maine people, and the Division works to ensure non-custodial parents contribute to the economic support of their children. Applicants are subject to pre-employment screening, including verification of qualifications, application information, employment history, and references. Candidates receiving conditional offers must successfully complete a fingerprint-based criminal history record check.

Requirements

A bachelor’s degree in Criminal Justice, Business or Public Administration, or a related field; directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis.
Successfully complete pre-employment screening, including verification of minimum qualifications, application information, employment history, and references.
Successfully complete a pre-employment, fingerprint-based criminal history record check if given a conditional offer.

Responsibilities

Locate non-custodial parents through investigative services work.
Establish, enforce, and collect child support obligations.
Establish the paternity of children born out of wedlock.
Initiate administrative collection actions.
Initiate appropriate court action.
Represent the Department's interest in Maine District Court in matters pertaining to child support.
Travel occasionally.

Benefits

13 paid holidays and more than three weeks of annual vacation leave, with vacation accrual increasing with years of service.
Overtime-exempt employees receive personal leave.
12 days of sick leave per year.
State-paid 85%–95% of employee-only health insurance premiums, depending on salary.
A 5% employee-only health insurance premium credit for qualifying participation.
State-paid 100% of employee-only dental insurance premiums.
State contribution equivalent to 14.06% of employee pay toward MainePERS retirement.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits for State employees.