Human Services Enforcement Assistant

State of Maine•Sanford, FL

2d•Hybrid

About The Position

The Human Services Enforcement Assistant is a paraprofessional position in the Department of Health and Human Services’ Division of Support Enforcement & Recovery (DSER), providing administrative support in a Child Support Office. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m. A partial telework schedule may be available with management approval. Occasional travel is required. Duties include processing administrative and legal documents related to child support enforcement, communicating with parents and providing information about the child support program, managing correspondence and contacts, providing telephone customer service, building cases, imaging and indexing documents, scheduling genetic testing, and assisting with general office duties. This position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

Foundational education, training, and/or experience in office or administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
Applicants must submit a resume and cover letter describing their skill level (expert, skilled, or novice) in Outlook, Excel, MS Word, and comparable word processing or spreadsheet applications; data entry; written and verbal communications, including keyboarding and telephone skills; customer service; and teamwork.
Selected candidates must successfully complete a pre-employment, fingerprint-based criminal history record check.

Responsibilities

Process administrative documents and assist with legal documents, including wage attachments, license revocations, passport denials, and placing or releasing motor vehicle liens.
Communicate with parents, answer questions, and provide information about the child support program.
Manage and prioritize electronic and hard-mail correspondence and other contacts, addressing time-sensitive mail promptly.
Provide telephone customer service.
Build cases and manage contact with individuals applying for child support services.
Image and index documents.
Schedule genetic testing.
Assist with general office duties.
Travel occasionally.

Benefits

13 paid holidays and 3 or more weeks of annual vacation leave, with vacation accrual increasing with years of service; overtime-exempt employees receive personal leave.
12 days of sick leave per year.
The State pays 85%–95% of employee-only health insurance premiums, depending on salary; a health insurance premium credit may reduce employee-only premiums by 5% for participants who meet program requirements.
The State pays 100% of employee-only dental insurance premiums.
The State contributes an amount equivalent to 14.06% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State’s qualified-employer status.
Employee assistance program (Living Resources Program).
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits; benefits may vary by collective bargaining agreement and are prorated for less than full-time work.